C-gpm-100 Intern

About This Role

This position is exclusively open to students pursuing a university degree.
- Internship dates: September 2nd to December 19th 2025

Are you looking for an internship where you can gain hands-on experience in digital product operations? Do you want to be part of a world-class company and help ensure that innovative digital products run smoothly and keep users delighted? Come share your passion with us and help us deliver an exceptional digital experience to our users

The role we are offering you:
By joining our team, you will have the opportunity to immerse yourself in the operational side of a digital product and collaborate with multiple teams in a tech-driven environment.

Are you ready to:
- Support Tier 3: investigate, resolve or escalate complex issues and communicate with support teams.- Create and maintain internal documentation and user-facing FAQs to reduce repetitive support.- Analyze product usage and feedback data using Heap, Excel, and Qualtrics to support decisions.- Manage user access and data entry across platforms while following security and privacy rules.- Assist with operational, reporting and admin tasks to support product delivery and free up senior staff.- Contribute to special projects by analyzing tickets and feedback to improve product operations.- Enrolled in business, MIS, e-commerce or a related field.- Proficient in Excel; familiar with Heap, GA, or Qualtrics is a strong asset.- Comfortable with web apps and quick to learn new internal tools and systems.- Strong analytical skills and methodical problem-solving with clear documentation.- Excellent communication in English and French; simplify technical concepts.- Organized, detail-oriented, and proactive in managing multiple tasks.- Knowledge of product management or tech support is an asset.- Interest in aviation and training helps understand product context.- Passionate about learning and contributing fresh ideas to the team.
- Location of the internship is Montreal, QC.
- Internship will be carried out in hybrid mode.
- All applicants must be legally entitled to work in Canada and must meet the requirements of the Canadian Controlled Goods Program (CGP). All hires will be required to complete, sign and return the Controlled Goods Program form within a week of its transmittal. They must also provide a copy of their passport or birth certificate. All students with a work permit must provide a copy of it and a police clearance certificate from the country or countries where they have resided in the past five years.
- _Please take note that if you are on a student, work or international student permit, the delays for the security background check take minimum 16 weeks._
- CAE offers:
- Salary determined according to the number of years and / or cumulative credits- Flexible schedules and work from home policy- Open concept workspace- Opportunity to work on a variety of projects on a multidisciplinary team- Possibility of permanent employment/extension- STM access on campus- Free parking on site for cars and bikes- Running club and sports activities- Changing rooms and showers- Panoramic terrace open during Summer and Fall
- _For all interns hired, we will reimburse the internship costs for up to $250 per intern upon presentation of supporting documents._

Position Type

COOP-Student (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer
- CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws._