Strategic Accounts Specialist

2 weeks ago

Montréal, Canada Intelcom Full time

Ride the next mile with us
- Strategic Accounts Specialist

Intelcom Express, a growing Quebec-based company in the e-commerce delivery sector. Our teams across Canada and our network of delivery partners help keep day-to-day operations running smoothly.

Our goal is simple: in a constantly evolving industry, we don't just keep up. We get ahead. And we set ourselves apart with innovative services and delivery methods.

Key Responsibilities:

- Establish and maintain strong and lasting relationships with clients
- Support day-to-day operations with customers
- Respond to customer inquiries and ensure communication and functionality of internal teams to optimize the customer experience
- Measure and track key performance indicators
- Possess clear communication to understand and integrate stakeholder requests while managing expectations and meeting deadlines
- Ability to handle stressful situations in a calm and measured manner
- Document and track the progress of projects and deliverables. Also provide updates and guidelines to stakeholders
- Work closely with the Continuous Improvement team to optimize standards and operating procedures
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

**Qualifications**:

- Participate in the development of solutions combining technologies, business processes and operational realities
- Excellent communication skills are required to advise and influence stakeholders at all levels of an organization
- Ability to propose solutions focused on the customer and their needs
- Degree in business, logistics or other relevant program an asset
- Autonomy, interpersonal skills and flexibility are key assets

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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