Food & Beverage Manager

1209 Muskoka Beach Rd, Gravenhurst, ON P1P 1R1, Canada Req #363

Friday, January 10, 2025

Taboo Muskoka is hiring an **F&B Manager** Are you a leader, detailed oriented and organized? Do you love meeting new people and not only know what it means to **_meet_** customer expectations, you _'exceed them_' for breakfast? If you have previous experience leading a F&B team, have your SMART SERVE, are a self starter, can work under pressure and have a sense of urgency when it comes to delivering exceptional customer service, keep reading and see if this role is for you

Come work & play on beautiful Lake Muskoka this summer Staff Housing Available Taboo Muskoka is a privately owned Resort and Golf Operation in Gravenhurst, Ontario. Our mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'

Our Food & Beverage team is looking for an **F&B Manager**who will be responsible for the Front of House service at the Resort which includes the Boathouse Restaurant, Catering and Events. Oversee the day-to-day operation of the outlets, including breakfast, lunch, dinner, bar and special event/conference services.

**KEY RESPONSIBILITIES**
- Oversee the management and performance of all front of house Food and Beverage operations and services ensuring high standards and customer satisfaction.
- Establishment of operational policies, procedures, standards and training manuals as it relates to all FOH F&B operations
- Oversee and ensure proper hiring, training, supervising, personal development and corrective action in accordance with employment standards and health and safety of FOH F&B staff
- Oversee all fiscal areas and performance for the F&B operations including planning, budgeting, forecasting, monitoring and control of expenses
- Ensure adequate scheduling of staff and timesheet approval completed on a daily basis
- Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement
- Contributes and attends department head meetings and any invited/scheduled management meetings
- Ensures attendance at local networking events representing Taboo F&B Operations as required
- Provide input into the development of annual business plans for the F&B operation
- In collaboration with the Executive Chef, coordinate and ensure all written correspondence, newsletters, and communications for F&B
- Collaborates with the Event Coordinator to manage, facilitate and execute all Events and Catering Functions.
- Collaborate with Executive Chef and Golf Operations Manager for food and beverage needs, on-course food and beverage needs, outside events, and catering for all golf functions
- Maintain a close working relationship with Head Chef, Golf Operations Manager, Sales Coordinators, and all other department heads
- Manage, Supervises, coordinates, communicates and motivates all staff to ensure outstanding guest service within all outlet operations.
- Responsible for the ordering and control of inventories of all supplies (i.e. beverage, small wares, linen) for FOH
- Ensures regular onsite management presence during all peak services times, and during conference events given the seasonal nature of the operation.
- Ensures daily, weekly and monthly POS and group billings/postings are accurate completed and reported to resort accounting management.
- Meets labor, beverage cost percentages and budgets.
- Responsible for booking and managing the F&B entertainment annual schedule.
- Be passionate about the training of food and beverage team members and hold team members accountable.
- Ensures and enforces that all aspects of front of house operation meet the highest of health and safety and sanitation standards.
- Ensures compliance with all Government agencies, including Smart Serve, AGCO, Ministry of Health and Ministry of Labor statutory requirements.
- Document and follow up all staff and guest complaints/issues.
- Ensure daily briefings are being taken place in all outlets.
- Responsible for and ensures completion of monthly Food & Beverage inventories for all outlets.

**EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)**
- A University Degree or College Diploma in Hotel/Resort Management is an asset.
- Minimum of 3+ years of restaurant management experience, preferably in a resort or hotel environment/operation.
- Must be computer literate, with experience in Windows, Internet, Excel, Outlook and Silverware POS.
- Passionate and productive leadership skills
- Strong organizational, supervisory and communication skills
- Team player who fits into TABOO MUSKOKA culture & core values
- Dynamic, energetic, creative and positive presence and problem solver
- Meticulous attention to detail
- Well organized with have good cash handling skills
- Maintain positive, professional, diplomatic and calm working relationships with all team members
- Smart Serve certified
- Food Handling Certification and First Aid