Customer Experience Representative

2 weeks ago

Burnaby, Canada Upper Canada Forest Products Full time

**Why you will love Upper Canada Forest Products**:
We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future.

We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what’s best for our people, customers, and communities.

**The impact you will have**:
As a **Customer Experience Representative** for Upper Canada Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.

The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.

**What you will do**:

- Deliver exceptional and quality customer service to existing customers and clients.
- Handle inbound sales inquiries and customer inquiries.
- Process and enter sales orders.
- Resolve order-related issues (delays, credits, and returns).
- Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
- Actively sell and grow an existing account base.
- Become a brand ambassador with a comprehensive knowledge of our products and specifications.
- Provide overall sales support to the outside sales team.

**What you bring to the table**:

- Driven, positive and energetic individual.
- Ability to resolve problems and conflicts as they occur.
- Proven experience in sales and/or the building products industry.
- Passion for relationship building.
- Ability to work in a fast paced, team driven environment.
- Hard working and entrepreneurial.

We understand that not everyone brings 100% of the skills and experience for the role.

At Upper Canada Forest Products we welcome all workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

**Why people love working here**:

- Comprehensive benefits.
- Work life balance and no weekend work.
- We offer meaningful work and opportunities for career growth.
- Our team members have 1 paid volunteer day per year to give back to a cause of their choice.
- We offer an opportunity to build and grow a career in the wood distribution industry.
- 401K plan to help save for your future
- Employee Recognition Program.
- Tuition assistance.
- And so much more

**Inclusion & Equal opportunity employment**:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Upper Canada Forest Products, are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

**Require accommodation? We are ready to help**:

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