Bilingual Customer Success Manager

1 week ago

Montréal, Canada Novisto Full time

**We are looking for an experienced Bilingual Customer Success Manager to join the team and support our rapid growth.** You will partner closely with analysts, product, engineering and business leaders to drive the successful adoption of Novisto to help customers realize the business value of our partnership and offerings. the expansion and engagement of our growing customer base.

**Your responsibilities will include**:

- Partnering with customers to define success and to build a joint plan with defined objectives, milestones and metrics needed to achieve their goals.
- Creating deep relationships with your customers and understand their evolving business needs
- Designing and executing programs to expand and deepen Novisto usage and satisfaction across your customers, including training, enablement, evangelism, and customer internal marketing initiatives;
- Managing the customer projects (scope of work, roles and responsibilities, deliverables, timelines) with clear status reporting, pro-active challenges identification and resolution by working with cross-functional teams
- Influencing the positive evolution of our product by sharing insights with the team which thoughtfully represent our clients' needs, wants, and desires for our product;
- Serving as the liaison between the client and the product organization to manage client's expectations, share Novisto's product roadmap with the client portfolio;
- Showcasing the compelling impact on your clients' business made possible by their use of Novisto, and share those stories internally.

**What we are looking for**:

- 5+ years of relevant work experience in building and managing high performing Customer Success or Account Management teams or experience in Project Management
- Deep caring about customers and a natural ability to empathize with and advocate for them;
- Passion for the ESG industry;
- Strong communication and presentation skills in English (French is an asset)
- Ability to independently prioritize work and autonomously managing a large workload;
- Track record of excellence; demonstrated excellence in work;
- Structured and analytical approach to any work plan;
- Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
- Startup, software development industry and-or SaaS experience

**What we offer**:

- The opportunity to join an early stage, well-financed company
- Opportunity to work remotely at your convenience
- The chance to have an impact by creating a product that is bringing positive change around the world
- Generous health benefits
- Beautiful office, in the heart of Old Montreal steps from the metro.

  • Customer Success Manager

    3 weeks ago

    Montréal, Canada Xiphos Full time

    Xiphos Systems Corporation, founded in 1996, is a vibrant and energetic company in the heart of Montreal's Plateau area. For over 20 years, we have pushed the envelope of what is possible in NewSpace and secured the trust of various space agencies and space companies around the world. The industry has adopted our design approach and, as a result, we have...

  • Bilingual Dental Insurance Administrator

    3 weeks ago

    Montréal, Canada Bilingual Source Full time

    Bilingual Dental Insurance Administrator Introduction Our client is looking for a Bilingual Dental Service Administrator with strong French skills to join their dental benefits administration team. If you value consistency, a structured work environment, and a calm team atmosphere, this is an ideal opportunity. This role offers the chance to work with one of...

  • Customer Success Manager

    6 days ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and...

  • Customer Success Manager

    1 week ago

    Montréal, QC, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...

  • Bilingual Associate Customer Success Manager

    1 week ago

    Montréal, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...

  • Bilingual Enterprise Customer Success Manager

    6 days ago

    Montréal, Canada AlayaCare Full time

    **About AlayaCare**: At AlayaCare, we're more than just a fast-growing SaaS company, we're a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we're united by a shared...

  • Customer Success Manager

    1 week ago

    Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Customer Success Manager

    4 days ago

    Montréal, Canada Tempo Software Inc. Full time

    With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better. We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern...

  • Customer Success Manager

    4 days ago

    Montréal, Canada Prevu3D Inc. Full time

    Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market. Reporting to the Director of Customer Success, the Customer Success Manager plays a...

  • Customer Success Manager

    4 days ago

    Montréal, Canada First Student Full time

    About the Position **Major Responsibilities** - Support a dedicated area and/or region to achieve growth and customer retention objectives while developing and maintaining trusted relationships at all levels within the customer organization. - Work collaboratively with region/area/local operational leadership to develop and support delivery of full account...