Store Manager

**Permanent Position, North Store Manager (New Store Location)**

**1. Role**

This is permanent position that requires to be moved to a new location withing 3-6 months

The Store Manager is responsible for the overall leadership and daily operations of the North location at Paraiso Tropical - Latin Food Market. This Role ensures smooth execution of store functions, high customer satisfaction, and effective team management, while upholding our commitment to Latin American culture and food excellence.

The Store Manager drives performance, team engagement, and operational efficiency to meet business targets and support community impact.

**Leadership & People Management**
- Supervise and lead all store staff, including supervisors and clerks.
- Plan schedules, manage shift coverage, and conduct regular team meetings.
- Support hiring, onboarding, and training in alignment with HR and company standards.
- Promote a respectful, inclusive, and productive work environment.

**Customer Experience & Store Operations**
- Oversee all store operations including opening and closing duties.
- Resolve escalated customer concerns and ensure quality service delivery.
- Maintain store cleanliness, product placement, and adherence to health regulations.
- Guide staff on Latin food knowledge to enrich the customer experience.

**Inventory, Cash, and System Oversight**
- Manage inventory control, product rotation, and loss prevention strategies.
- Oversee incoming shipments, product inspections, and invoice accuracy.
- Ensure accurate cash handling, register reconciliation, and daily financial reporting.
- Operate and monitor inventory and POS systems (LBOSS/SHOPIFY).

**Collaboration & Process Improvement**
- Coordinate with Marketing, Supply Chain, Kitchen, Admin, and other Store Managers.
- Implement SOPs and process improvements aligned with company strategy.
- Monitor performance indicators and drive continuous improvement.
- Support seasonal campaigns, cultural promotions, and community outreach.

**3. Requirements**

**Minimum Qualifications**
- 2-3 years of management or supervisory experience in retail (food industry preferred).
- Experience leading multicultural teams through change and expansion.
- Bilingual in Spanish and English (spoken and written). Portuguese will be an asset.
- Proficient in Google Suite or Microsoft Office, POS systems, and basic document creation.
- Knowledge of food safety protocols (HACCP), inventory systems, and customer service standards.
- High school diploma. Post-secondary in Business, Commerce, Retail, or Hospitality is an asset.
- Must be available for evening and weekend shifts, based on business needs.
- Must reliably commute to a different store location and events when necessary.
- Intermediate to advanced computer skills.
- Experience reporting to the leadership team.
- Experience implementing inventory management strategies to reduce loss and waste.
- Able to lead on sales strategies that will secure business growth.

**Key Competencies**
- Strong leadership and team development skills.
- Clear, confident communicator with a customer-first mindset.
- Proactive, organized, and results-driven.
- Culturally engaged with a passion for Latin American food and community impact.
- Analytical thinker able to solve problems resourcefully.
- Highly accountable and able to execute action plan with minimum supervision.
- Capacity to connect with the community and create partnerships and collaboration.

**4. Report**

To ensure alignment on goals, consistency in operations, and delivery of high service standards across all locations, this position reports directly to the Operations Manager and collaborates closely with:

- Other Store Managers
- Kitchen Coordinator,
- Supply Chain Coordinator,
- Admin/Payroll,
- Marketing and
- Sales team

**5. Results (Expected Outcomes)**
- High levels of customer satisfaction and loyalty.
- Effective team performance and low staff turnover.
- Accurate inventory management and reduced losses.
- Clean, organized, and culturally vibrant store environment.
- Timely and accurate reporting of store performance and KPIs.
- Active promotion of Latin American culture and food awareness.
- Eligible for benefits after probationary period (90 days).

**Job Types**: Full-time, Permanent

Pay: $22.00-$24.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Ability to commute/relocate:

- Edmonton, AB T5B 0V1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Briefly describe your ability to lead and support multicultural teams in a dynamic, fast-paced work environment.

**Experience**:

- Retail management: 2 years (preferred)

**Language**:

- Spanish (required)
- Portuguese (preferred)

Work Location: In person