Manager, Commercial Auto Underwriting

Company: Sovereign General
Department: Commercial Underwriting
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant

**The Opportunity**:
As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people. The smart, curious and collaborative people who bring their whole heart and passion to work each day. But you can't pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families and communities we impact. Join us and begin shaping your experience at Sovereign.

Reporting into the Senior Manager, National Commercial Auto Underwriting, the role will oversee the performance and profitable growth of Quebec’s Commercial Auto business. The Manager, Commercial Auto Underwriting will be responsible in leading the team’s underwriting function and management of large and/or complex accounts.

**How you will create impact**:

- Develop, implement and ensure the achievement of commercial auto underwriting strategic plans and related budgets
- Manage the commercial auto underwriting operations including:

- Oversee underwriting and ensure it complies with underwriting philosophies and corporate profitability objectives
- Monitoring profitability and quality of business written through regular audits
- Provide direction, guidance and technical support to underwriters
- Field Broker inquiries/complaints and deal with issues in a timely and appropriate manner
- Accept referred business and underwrite large and/or complex accounts, working with the National Underwriting team as required.
- Monitor broker results and obtain feedback on overall quality of service
- Effectively targeting and building external relationships and business opportunities focused on expanding market penetration
- Team management including assigning and reviewing work, training and evaluating performance of team members

**How you will succeed**:

- You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
- You ensure your day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
- You will support and guide others through changing conditions and encourage the exploration of new opportunities or innovations.
- You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

**To join our team**:

- Strong functional knowledge and experience with underwriting principles, processes and procedures in Commercial Auto, with a minimum of 5 years commercial auto fleet & garage underwriting experience.
- Proven experience leading, coaching and developing a team of underwriters across varying seniority levels, with a minimum of 3 years of people leadership experience.
- Proven strong communication, interpersonal and negotiation skills in interacting with internal and external partners
- Proven experience building/growing a book of commercial auto business and a commercial auto underwriting team.
- Strong business acumen and customer service mindset focusing on building stronger partner relations and profitability
- Deep and strong broker network and relationships in the Quebec market.
- Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

**What you need to know**:

- A high degree of confidentiality and discretion is required.

**What’s in it for you?**:

- The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
- A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
- A holistic approach to your well-being, with physical and mental health programs and flexible work options.
- The opportunity to work on an inclusive team who inspire each other to explore and achieve what’s possible.
- An organizational commitment to sustainability and charitable giving; positively impacting the social, environmental and economic well-being of Canadian businesses, families and communities.