Mortgage Onboarding Specialist

3 days ago

Waterloo, Canada Manulife Full time

**Position Responsibilities**:

- Complete touchpoints with clients (inbound phone calls and outbound scheduled phone appointments)

- Provide resolutions to a range of customer inquiries around their Manulife One

- Review new Manulife One details with clients

- Utilize current established policies and procedures

- Collaborate with internal teams

- Support productivity expectations set for the role

- Submit client requested transactions

- Develop an understanding of Manulife products and policies

- Support organizational and team initiatives and incentives

- Completing daily responsibilities

**Required Qualifications**:

- 2-4 years previous industry or customer service experience preferred

- Strong customer service skills

- Experience using Microsoft Products (Outlook, Teams and Excel)

- Ability to work independently in a fast-paced environment

- Demonstrate passion for providing customer centric solutions

- Strong knowledge of mortgages

**Preferred Qualifications**:

- Bilingual would be considered an asset but not required (English/French)

**When you join our team**:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Waterloo, Ontario-
**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$42,825.00 CAD - $71,375.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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