Mathnasium Assistant Centre Director- Nw Calgary

**Position Summary**:
The Mathnasium Assistant Centre Director is responsible for directly assisting the Centre Director with sales and administrative tasks required to run a centre efficiently, in addition to, providing educational support and leadership to the instructional floor. Assistant Centre Directors take ownership of the centre’s effectiveness and are empowered to take appropriate action when necessary. They assist with sales tasks, such as making care-calls, following up with warm leads to schedule centre visits, and having an enrollment conversation with a walk-in customer when the Centre Director is occupied. Assistant Centre Directors also assist with administrative tasks such as creating binders, reordering workout plans, and logging student progress. Assistant Centre Directors join the instructional floor and assist in the team teaching environment providing instruction to students when there are no additional administrative or sales tasks to be completed. In addition to providing administrative, sales, and instructional support, the Assistant Centre Director is involved with training, coaching, and developing the instructional staff to achieve top performance in their roles. They support the Centre Director in operating the day-to-day functions of a centre and are the second highest level of leadership in the centre assuming responsibility for the centre needs when the Centre Director is occupied.

**Role & Characteristics**:

- Assistant Centre Principles, Educational Experts, and Administrators:

- Support the Centre Director in managing all aspects of centre operations to ensure it runs efficiently
- Assume responsibility of ensuring all administrative duties, such as, creating binders for students, entering student progress into the centre management system, and coordinating with the centre director to modify student learning plans/workout plans, are properly completed
- Position students and team members for success by providing them with the educational material they need
- Administer educational assessments to diagnose learning gaps in order to create learning plans for students
- Take accountability/ownership of decisions, actions, choices, and outcomes
- Assistant Sales Managers and Customer Service Specialists:

- Successfully enroll leads in person or over the phone in the Mathnasium program by staying customer focused, utilizing Mathnasium sales tools, overcoming obstacles to sell the program, alleviating most issues customers experience, and building personal relationships to ensure exceptional customer service and satisfaction
- Positively interact and engage with parents to build rapport, establish trust, and answer any inquires
- Sell the Mathnasium program and have enrollment conversations with parents
- Ensure parents and students have a positive customer experience
- Instructional Leaders, Trainers, and Support:

- Take ownership of providing support to the instructional floor and staff, ensuring students achieve educational success, team members provide exceptional instruction using Mathnasium methodology, and instructional leadership manage the flow of students appropriately
- Provide on-the-job training/coaching as needed to help employees achieve top performance
- Join the instructional staff in providing instruction to students, when necessary
- Build relationships with team members in order to effectively motivate and lead them
- Quickly identify employees’ needs, and provide appropriate training, coaching, and feedback to enhance team members’ performance in their roles
- Develop team effectiveness by enhancing team communication and collaboration to help foster a positive working environment for all employees

**Job Types**: Full-time, Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 20 - 30 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Location**:

- Calgary, AB (required)

Work Location: In person

Expected start date: 2024-10-26