Acting Lead Supervisor I

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to
directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows
exemplary performance behaviors, not only with work performed, but by representing Coach at its highest
standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store
environment.
Sample of tasks required of role:
SALES:
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and
Assistant Store Manager(s) that align with Company priorities and values
Endorses, models and develops team to deliver Coach’s Selling and Service expectations
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and
personal selling techniques to contribute to overall store and financial results
Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven,
including through team selling and selling to multiple customers
Productivity Management: holds sales team accountable for personal sales
Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s);
monitoring process over time to achieve business goals and objectives
Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to
deliver business results
Creates positive impressions with store team and customers by bringing best self to work through business
attire consistent with Coach’s Guide to Style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events,
local associations, mall initiatives)
Sensitive to customer and team needs and tailors approach by reading cues
Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or
District Manager as appropriate
Develops both self and individual product knowledge skills and remains aware of current collections
Understands the positive sales impact staffing has on the business and recruits accordingly
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize
Company tools; delegates and empowers others and encourages individual growth
Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and
performance development
Regularly provides feedback to others; coaches performance to a higher standard; provides constructive
feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the
business both seamlessly and pro-actively
Demonstrates strong business acumen
Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a
calm and professional demeanor
Maintains interior and exterior upkeep of the building with partnership from the corporate office
Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate
partners, as necessary
Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

Leverages Coach’s tools and technology to support relationship building and clienteling efforts, including
driving sales and achieving individual and team goals
Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve
productive functions
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Competencies required:
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external
customers. Gets firsthand customer information and uses it for improvements in products and services. Acts
with customers in mind. Establishes and maintains effective relationships with customers and gains their
trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously
unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can
diffuse even high-tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to
change. Analyzes both successes and failures for cues to improve, experiments and will try anyth