Operations Manager

At IDM Youth Services (IDMYS) we believe that all people have the right to live in a safe, stable, supportive environment. IDMYS provides all-inclusive care in a residential setting to one of the most vulnerable populations, at-risk children and youth. All-inclusive care is everything from cooking, cleaning, driving to and from appointments, administering medications, offering emotional and behavioral support, going on fun outings, and more Our team at IDMYS is dedicated to providing exceptional care and support in everything we do for the people we serve.

We are currently looking for a Operations Manager to join our amazing team The Operations Manager will work at designated worksites, covering vacations, leaves, and supporting as needed.

**Job purpose**

The purpose of this position is to oversee all required training, supervision, and performance management - completed by the Residence Coordinator and complete all management level employee relations; this position also ensures all standards of care are maintained as outlined in all WorkSafe, CARF, licensing, and contractual obligations.

**Duties and responsibilities**

**Individual Tasks**
- Member of the Joint Occupational Health and Safety Committee or Labour Management Committee

**Supervision, Training, and Performance Management Tasks**
- Provides supervision that supports consistent quality service
- Ensures performance reviews occur at least annually.
- Provides letters of expectation as needed.
- Conducts investigation interviews as needed.
- Conducts employee discipline as needed.
- Scheduling and completing all required initial and on-site training with assigned employees.
- Identifying probationary period dates and ensuring training and employee items are completed prior to this date - extending probationary/trial periods as needed.

**Standards of Care Tasks**
- Lead the development of the support plan drawing on other experts where necessary and in collaboration with guardianship workers
- Provides leadership, guidance and participates with staff, families and others in planning and providing client plans, case conferencing, case management and the preparation of related documents and reports.
- Coordinate the care team to ensure integrated and holistic assessment and planning.
- Liaises with community, government, families, officials, professionals and organization staff and promotes community involvement in the program.
- Facilitates the care circle meeting with appropriate attendees
- Supports Residence Coordinator with oversight of worksite.
- Completes Quality Record Reviews quarterly.
- Ensures agency policies being maintained - including year-end filing.
- Ensure WorkSafe standards are adhered to at worksites
- Creates and modifies agency templates as needed.
- Stays informed on all standards of care as required - i.e. MCFD standards of care, Island Health licensing standards, etc.
- Stays informed on CARF standards - specifically Section 2- Program Standards of Child and Youth Services Manual and Employment Community Services Manual.
- Stays informed and up to date on any standard changes/revisions in the manual.

**Qualifications and Competencies**

**Minimum requirements**:
All applicants must have at least a degree or diploma in a related field (child and youth care, education, psychology, etc.) and/or have the equivalent of at least two years of experience in the field. All applicants should have experience of being a team leader and supervising employees. Employees must have valid first aid, and a class 5 drivers license.

Qualifications include, but are not limited to:

- Experience working with individuals with extreme behaviors and/or mental health concerns with the age range of 0-19 years old
- Knowledge of Trauma Informed Practice
- Experience in an administrative/managerial role
- Experience adhering to strict policies and procedures
- Experience with crisis management and high stress environments - patient, calm, effective self-care practices, problem solving skills, etc.
- Advanced communication skills - able to always maintain professionalism and adapt to the needs of the person
- Strong organization and planning skills
- Strong Computer Skills - Microsoft word, Excel, Outlook, etc.
- Experience managing in a Union environment.
- Must obtain and maintain screening through the MCFD and the Ministry of Justice.

**Working conditions**

This position requires the employee to work a full-time flexible schedule - on-call hours including evenings, weekends, and holidays. In British Columbia, managers are excluded from Parts 4 and 5 of the Employment Standards Act, which covers hours of work, overtime entitlements and statutory holiday pay.

**Physical requirements**

This position requires the employee to both sit and stand for long periods of time and often go long periods of time without breaks.

**Direct reports**

All employees at assigned worksites. This position reports directly to the Director and/or Human Resour