IT Support

**Job Details**

**What you will do**

Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

**How you will do it**
- Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
- Provide software support and local infrastructure service support (e.g., server, network and VOIP)
- Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)
- Provide Tech Hut services in region
- Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
- Provide onsite Inquisitive Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)
- Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and solve)
- Support local IT security compliance (e.g., conference room set-up, maintenance, and access) as needed
- Assist compliance teams with audit tasks
- Provide satellite office support and travel for field visits, when needed
- Support vendor management as needed
- Support IT procurement as needed
- Serve as IT partner concern point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem
- Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset
- Proactively communicate and provide updates to customers
- Provide differentiated SLAs for customer-related requests or incidents

**What we look for**

**Required**
- Degree/certification or equivalent work experience
- Excellent written and verbal communication skills
- Strong customer service skills - friendly, approachable, and motivated with a good work ethic and high degree of integrity
- Good great teammate, self-starter, fast learner, problem solver
- Ability to work independently

**Preferred**
- Industry Certifications i.e. MS Certified IT Professional (MCITP); MS Certified Technology Specialist (MCTS); Information Systems Professional (ISP); or CompTIA (A+; Network+, Security+) are highly
- Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

**Canada Diversity Statement**

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**Members of visible minorities **are persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.