Airport Systems Support Technician Level 2

**Title**:Airport Systems Support Technician Level 2

**Location**: Regina International Airport (YQR) - Regina, SK

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an opportunity for an Airport Systems Support Technician Level 2 at Regina International Airport. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:
**Position Overview**:You will be part of a team responsible for day-to-day IT support and maintenance activities at Regina International Airport including incident resolution, hardware/system upgrades, software troubleshooting, software updates, project work, and preventative maintenance on all airport owned equipment. You will also act as an escalation point for Level 1 technicians in the resolution of difficult incidents and service requests, in addition to providing guidance, coaching, and assistance.

**Qualifications**:

- Recognized technical experience with A+, Microsoft, CISCO certification or equivalent.
- Experience supporting VOIP Systems, Access Control and CCTV Systems is an advantage.
- Familiar with basic concepts of LAN/WAN equipment.
- Experience of all the above within a site-based customer service environment.
- Demonstrated focus on customer service.

**Education and Certification**:

- High School Diploma, Post Secondary Education, and/or minimum three (3) years of relevant experience
- CompTIA A+, Network+ Preferred
- Windows Servers certifications advantageous.
- Competent in hands on computer hardware repair and maintenance.

**Personal Attributes**:

- Friendly and personable with good interpersonal and communication skills.
- Ability to prioritize and execute tasks on time.
- Self-motivated and self-directed.
- Able to lift up to 50 lbs. if required.
- Keen attention to details.
- Strong customer service orientation.
- Valid driver’s license.

**About Us**:
SASI Airport Services Ltd. Is the wholly-owned Canadian part of the ServiceTec Group, which is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure.

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivaled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.

**ServiceTec Culture**:
ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within. We consistently recognize those employees who go “above and beyond.”

**ServiceTec International, Inc.** is an Equal Opportunity Employer and will comply with all applicable local, state and federal statutes concerning equal employment opportunity with regard to all employees whether full time, part time, casual, temporary and seasonal or contract.

ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.