Library & Physical Collections Associate (Library & Archives)

**Job Purpose**:
Under the supervision of the Manager of Library Services, the incumbent is responsible for overseeing the physical upkeep of the Bata Library's collections and spaces; as well as being a member of the Library Service team providing front-line information service at the public service desk. Responsible for managing shelving, organization, and repair of materials while ensuring study areas remain functional and tidy. Coordinates with Facilities Management for Bata building maintenance and upkeep, supports event setup, and assists with space planning. Responsible for daily opening/closing procedures. This on-site role is essential for maintaining an efficient and welcoming library environment.

**Key Activities**:
**Physical Collections**
- Manage spatial capacity for physical collections by analyzing current usage, planning for future growth, and calculating shelving requirements to optimize space.
- Oversee and execute collection maintenance tasks, including shelving, shifting, and thoroughly cleaning materials, while ensuring adherence to standards (institutional and ISO, for example) and accuracy within library classification systems.
- Collaborate with the Physical Processing team to repair, restore, and preserve damaged materials through mending, rebinding, and other conservation activities.
- Maintain an accurate inventory of shelving units by tracking their usage, assembling and disassembling as necessary, and coordinating the relocation of units to meet operational needs.
- Oversee and execute daily stack maintenance activities to ensure collections are organized and accessible.
- Support inventory management and usage tasks by implementing In-House Use processes and actively participating in established search protocols for verification.
- Contribute to collection development projects by actively engaging in weeding, inventory management, labelling, and other initiatives as directed by the unit manager or librarians.

**Spaces & Facilities**
- Ensures furniture is returned daily to its proper location and maintains a record of furniture placement and inventory. Provides data on the number of seats and spaces in the library for various statistical reports.
- Reports and follows up on building maintenance deficiencies to Facilities Management. Generates reports detailing progress and completion of renovations or spatial improvements.
- As a keyholder for Bata Library spaces, assists with locking and unlocking of doors as requested for emergency access.
- Coordinates the installation, assembly, relocation, or removal of library furniture or fixtures.
- Completes minor facility improvements as assigned.

**Library Service Desk**
- Offers comprehensive reference services to patrons, aiding in the clarification and interpretation of their information needs; suggests appropriate materials and sources to fulfill those needs.
- Provides patrons with basic instructions on utilizing the library's discovery system, assisting in searches, and accessing materials and sources.
- Provides front-line customer service by resolving or escalating patron concerns and troubleshooting library technology issues, including the discovery system and online databases. Makes informed referrals within the library and to other university departments as needed.
- Performs circulation responsibilities, including loans, returns, holds, transits, and fines and fees processing.
- Assists in preparing physical items for course reserves, deselection, and other workflow including item searching and processing.
- Proactively communicates with other Bata Library and Durham Campus Library and Learning Centre staff to share pertinent information, contributing to the successful delivery of services.
- Demonstrates a thorough understanding of, communicates, and applies library policies and procedures, including registering borrowers and issuing library cards.
- Collaborates with the Manager to update library policies, procedures, and workflows.
- Executes opening and closing procedures at Bata Library during scheduled weekday, evening and weekend service hours, including unlocking and locking doors.
- Adheres to emergency protocols in the event of an emergency.

**Human Resources**
- Collaborates with the Manager and other library staff to share responsibilities in briefing, directing, and supervising student library employees. This includes developing task lists, workflows, and assigning additional duties based on priorities outlined by the Manager.
- Participates in shared responsibilities with other library staff for the ongoing training and assessment of student library employees, following guidance provided by the Manager.
- Provides regular feedback to the Manager on the performance of student library employees, contributing valuable insights for performance evaluations and continuous improvement.

**Other**
- Performs the clerical and manual duties of shipping and receiving of internal and external mail, library material