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Alert Management Specialist

2 weeks ago


Calgary, Canada Blackline Safety Full time

Our team at Blackline Safety is growing As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

At Blackline Safety, we protect people from daily hazards and help to get them home safely by offering 24/7 emergency response. We are seeking multi-lingual, resilient, and focused professionals to be part of our Safety Operations Centre at Blackline Safety, a company that values hard work, dedication, and development.

**What will you do?**
- Monitor the safety of our customers' personnel
- Manage emergency alerts and follow escalation protocols professionally, with efficiency
- Respond to emergency situations with calm and confidence
- Provide basic troubleshooting and technical support when an alert is triggered
- Monitor weather and road conditions where customers are working alone to keep them informed of potential issues
- Provide excellent customer service
- Maintain records and prepare reports

**What we need from you**:

- Fluency in written and spoken English, required
- Fluency in French is required
- Fluency in other languages is an asset
- The ability to maintain a high and consistent volume of calls
- The ability to remain calm in time-sensitive and stressful situations
- The ability to think critically, receive limited information and make decisions based on training
- Proficiency with computers, web-based programs and the ability to use multiple monitors at once
- The ability to work independently with limited supervision
- Strong attention to detail
- Previous experience in customer support and/or customer service or dispatch environment is an asset

**Position Overview**
- Full-time salaried position: compensation to match your experience and talent.
- Rapidly growing tech company expanding globally.
- Extended Health and Dental benefits, along with a wellness program.
- Employee Family Assistance Program.
- Educational Assistance Program.
- Patent Program
- Company stock purchase plan with matching RSP contributions.

**About Blackline Safety**

**Disclaimer**:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.