Bookstore Info and Website Rep

2 weeks ago

Saskatoon, Canada Saskatchewan Polytechnic Full time

**Competition Number**
- P16041**Posting Title**
- Bookstore Info and Website Rep**Classification**
- Band 5**Location**
- Saskatchewan Polytechnic Saskatoon Campus**Other Location(s)**
- Saskatchewan Polytechnic Saskatoon Campus**Building**
- Saskatoon Campus, Idylwyld Dr.**Other Building**

**Date Posted**
- 10/29/2024**Closing Date**
- 11/07/2024**JIQ #**
- 40176**Start Date**
- 12/09/2024**End Date**
- 06/05/2026**Open Until Filled**
- No**Ongoing**
- No**Category of work**
- Part Time**Bargaining Unit**
- Professional Services**Hours of Work**
- Regulated 36 hours**Salary Range**
- $25.48/hr to $30.45/hr**Temporary Market Stipend**

**Incumbent**

**Total Assigned days (AC) / Total Hours per biweekly pay**
- As assigned**Posting Status**
- Open- Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.**Job Duties/Qualifications, Skills and Abilities(QSA)**:

- Job Duties**Job Duties**
- The Bookstore Information and Website Representative’s primary focus is providing information, service and support to students. Responsibilities of this position include customer service, answering calls to the Bookstore Call Centre phone line (1-866-569-8398) and processing student orders for textbooks, course manuals, supplies and other materials using a complex multi-store bookstore operating system. It would be beneficial to the applicant, but not a requirement, to have knowledge of SaskPolytech programs and courses and product knowledge for those courses as well as knowledge of the WINPRISMcollege inventory, point of sale system and WHMIS certification.
DUTIES
1. Processing student orders for material and supplies using WinPrism:

- searching for correct course or program and associated material
- costing material including shipping costs and taxes
- establishing a student account
- taking payments via credit card, cheque or creating an accounts receivable

2. Answering student questions regarding books list for programs and courses.
3. Routing calls to the appropriate campus bookstore and staff member at that bookstore.
4. Answering student questions and supporting the bookstore website.
5. Answering questions about the status of book orders.
6. Preparing shipment of orders to students.- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE**Specific Accountabilities**

**Duties**

**Required Qualifications, Skills and Abilities (QSA)**
- 1. Certificate in office education, business administration or a related field or an equivalent combination of recent and relevant education, training and experience
2. Two years of recent relevant work experience in customer service
3. Demonstrated ability in data input.
4. Excellent customer service skills.
5. Effective interpersonal communications skills (listening, oral, writing) and computer telephony skills (i.e. multi-tasking).
7. Good organizational and time management skills.
8. Ability to perform multiple tasks with numerous interruptions while ensuring accuracy.
9. Demonstrates valuing diversity.
10. Ability to lift and handle heavy boxes when required.**Desired QSA

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