Manager of Operations and Quality Assurance

Cheshire Homes Society of B.C (CHSBC) has an exciting and challenging growth opportunity. We are currently recruiting for the position of Manager of Operations and Quality Assurance.

The successful applicant will be working with the Executive Director and will play a key part in realizing our ambition to extend our impact in communities and increase our efficiency. The successful applicant will implement systems and procedures that monitor, challenge, and improve standards within our operations and services, to ensure they are of the highest quality. They will also lead on the organizational KPI’s for the service provision within CHSBC and will work to identify and support opportunities for growth and diversification in continuing to raise our profile and reputation.
- **Our Mission**:_
- To support persons with disabilities to achieve their optimal level of independence and enhance their quality of life through innovative services, education and community integration._
- **Our Vision **:_
- Cheshire Homes Society of British Columbia will be a recognized leader and dependable brand in delivering best practices and achieving successful outcomes for persons with disabilities, throughout the province._
- **Our Values **:_
- Cheshire Homes Society of British Columbia values the clients that they serve, staff, volunteers and stakeholders through relationships that are of quality, meaning and purpose, promoting ability out of disability._

Our values are represented under four key words whereby we recognize that each individual has the right to **Acceptance, Empowerment, Independence and Opportunity**.

**About the roles**:
**Manager of Operations and Quality Assurance**

The Manager of Operations and Quality Assurance under the direction of the Executive Director is responsible for the effective and successful management of resources, productivity, quality control and safety measures as established and set for the Operations Department.

The Manager of Operations and Quality Assurance will build and nurture strong relationships with facility landlords, suppliers, and stakeholders, as well as assist to identify opportunities for new facilities and supply chains. They are also tasked with creating directives and initiatives to support and develop operational effectiveness and efficiency across all programs while working within the organizations budget.

Responsible for the safe and efficient operations of Cheshire Homes Society of BC’s (CHSBC) programs, and for enhancing operational procedures, systems, and principles in the areas of information flow and management, business processes, and management reporting, and explores opportunities to expand systems.  Ensuring team delivery against agreed upon timetables and evaluates the risks to delivery, resolving or escalating risks as appropriate. Driving continuous improvement through incremental change and standardizing processes across organization. Assists in the preparation of the CHSBC annual budget in collaboration with the Executive Director.

In addition, the role will encompass supervisory responsibilities which may include interviewing, selecting, hiring, training new and existing employees; planning, assigning, and directing work in accordance with CHSBC’s policies and applicable laws.  Addresses employee performance through employee motivation and recognition, completing and discussing employee performance appraisals and corrective action plans.

**Competencies**
- A proven track-record of improving levels of operations and services must be evidenced, which includes good business acumen balanced with excellent care and compliance, people management and the ability to manage change
- Experience of good financial and budgetary management skills is a must and experience of relationship and stakeholder management both internally and externally with families, clients, and local communities as well as staff and healthcare professionals will be required
- Knowledge of leadership and management principles as they relate to non-profit organizations
- Knowledge of federal and provincial legislation applicable to the not-for-profit sector organizations
- Knowledge of current community challenges and opportunities relating to the mission of the organization
- Knowledge of human resources management and financial management
- The ability to work co-operatively with others in a team environment, while providing work direction
- The ability to communicate effectively both orally and in writing
- Ability to work flexible hours as required
- Understand ethical behaviour and business practices and ensure that our behaviour and the behaviour of others are consistent with these standards and align with the values of the organization
- Ability to coach, develop and motivate people
- Comfortable working in a demanding and evolving environment
- Curious mind with an appetite to constantly improve the service offered
- Demonstrate a customer focus but willing to constru