Customer Service Associate

2 weeks ago

Truro, Canada Kent Building Supplies Full time

**CUSTOMER SERVICE ASSOCIATE**

Kent is the largest retail building supply chain in Atlantic Canada. Our mission is to be the best source of home improvement products through superior service, quality products and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. Kent is locally owned and operated, and we continue to grow in your community.

We are currently looking for a Customer Service Desk Associate to work in a fast-paced retail environment who are available to work flexible shifts: weekdays, evenings, and weekends. This position requires interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

You’ll need to learn our products and policies. Typical career steps are to work in administration or become a department manager.

**Responsibilities**:

- Process customer transactions, sales, and refunds through cash registers
- Operate scanners and credit card/debit card terminals
- Provide excellent customer service
- Collect payments and bag purchases for customers
- Keep the checkout area clean and orderly
- Maintain front end department merchandise
- Answering front desk phone and directing calls
- Assist other departments and functions as required
- Able to learn and operate the applicable computer system (D365) used to process orders
**Job Requirements**:

- Strong mathematical skills and basic computer system knowledge
- Ability to work independently in a fast-paced environment
- Customer satisfaction-oriented
- Strong communication and time management skills
- Problem solving and decision making
- Experience as a Retail Cashier is an asset
- Ability to handle moderate physical demands: standing for 4 hours, lift a medium size merchandise if required up to 50 lbs.
**We offer**:

- A safe work environment
- Incentive programs
- Employee discount
- Employee and Family Assistance Plan
- Opportunities for growth and career advancement
- Training
**Next Steps**:
Interested in a career with Kent? We would love to hear from you

**Job Type**: Part-time

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