Manager, Operations Aircraft Services

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Manager Operations Aircraft Services is responsible and accountable for successfully plan, organize, and manage Aircraft Services functions and safety operation. Responsible for day-to-day operations and safety compliance of Jazz stations, ground handlers and other external suppliers under responsibility. Work in a close partnership with the Airport Safety Organization.

**KEY FUNCTIONS**:

- Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented. Supports Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.
- Is responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with Stakeholders internally, and externally, by airport managers
- Ensures compliance with standards of IOSA, SMS and other applicable authorities.
- Responsible for supporting Management and Ground Handlers for safety, security, and customer service activities within responsible region.
- Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.
- Responsible for the day to day management of operations at the respective station.
- Work in a close partnership with airport safety team.
Manager is responsible for and accountable for investigations
- Allocate airport operations material, human & financial resources and policies for Air Canada to ensure safety and security of operations.
- Key Functions & Accountabilities: (Responsibilities, Activities, Authority levels, etc
- Plan, organize, and manage Aircraft Services functions.
- Responsible for the effective and timely management of aircraft services team.
- Anticipate, identify safety, security & operational problems & resolves them with the branch safety team while maintaining the focus on safety
- Communicate with staff on a regular basis to keep them up-to-date and knowledgeable of new products, performance (service and operational) issues and branch objectives.
- Manage processes to encourage and obtain ongoing feedback from employees to identify concerns.
- Recognize and acknowledge employees who consistently delivery services excellence.
- Effectively liaise /cooperate with other departments / suppliers on an ongoing basis to meet service and operational requirements.
- Provide leadership to aircraft services, to ensure the implementation, maintenance and improvement of procedures and processes to achieve or exceed customer service level and perform standards.
- Guide aircraft services, counsel, develop and motivate his/her airport team, through example and will be accountable for all activities related to aircraft services.
- Develops & leads the Station Safety Plan for aircraft services and baggage services and ensures consistent adherence to plan.

**Qualifications**
- Excellent communications skills
- Strong leadership and negotiation skills
- Excellent problem solving skills
- Ability to work long and irregular hours
- Team Player
- Must demonstrate solid operational background
- Good conflict resolution skills
- Experience with Employee management
- Experience with managing safety, health and safety committee
- Understanding of Federal regulations (TC, COSH, CARS)
- Good computer skills
- Experience in unionized environment
- Understanding of risk assessment
- Linguistic requirements (Proficiency level 1-4)
- Level 3 English, French for designated stations
- Depth of skills and expertise required for the position
- Level 4 of Air Canada Airports Operations products and services, competencies, strategies, policies.
- Breadth (the scope) of skills and expertise required for the position
- Level 4 of Air Canada products and services
- Range of business/industry knowledge required for the position
- Level 4 of Industry understanding of different processes, customers and systems.
- Identify if the job is critical
- Level 4, Strategic impact to the business.
- Identify if the job is scarce
- Level 4, Skills and expertise are generally available internally or in the marketplace
- Description of the Safety Responsibilities (according to Safety Quality Audit manual, processes and procedures)
- Act as a role model for safety awareness in compliance with governmen