Assistant Manager, Seabus Operations

**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

**Responsibilities**:
PRIMARY PURPOSE

Supports the Manager by overseeing the day-to-day operation of SeaBus Operations, ensures delivery of effective, safe, reliable and efficient ferry services to customers on the SeaBus and in passenger terminals. Implements safe work practices and maintains close liaison with SeaBus Engineering staff to ensure minimum disruption of service.

Supports the Operations Manager in ensuring compliance with all regulatory requirements as per the Canada Shipping Act, Port Metro Vancouver Harbour Master and Lloyd’s Register. Monitors ongoing projects in Burrard Inlet, harbour conditions including traffic hampered vessels, weather, etc., on an ongoing basis. Regulates ferry traffic accordingly where immediate action is required. Recommends actions to deal with anticipated continuation of problems.

Responsible for the implementation and maintenance of the Safety Management System (SMS). This position fills the role of the Designated Person(s) Ashore (DPA). The Designated Person Ashore is the key link in the safety chain between employees and management for vessel operations and environmental protection. The DPA has direct access to top management and has the responsibility and authority for monitoring safety and pollution prevention of all facilities and vessels operated by SeaBus. It is the duty of the DPA to ensure that adequate resources and support are readily available to accomplish these objectives.

Responsible for maintaining and updating wheelhouse documentation and manuals including Marine Technical Review Board decisions, Ship Safety Bulletins, Safety alerts, Operations Bulletins, Emergency Procedures, Policy and Procedure Manuals, Monthly Notice to Mariners, Chart updates, Tide tables, radio aids for navigation, International code of signals and sailing directions.

Plans and schedules work, ensures all shifts are adequately staffed, and that Transport Canada’s Minimum Safe Manning regulations of all vessels are complied with. Processes a variety of operations reports and requests. Completes Annual Vacation sign-ups, schedules vacations, lay days, days off and ensures unplanned absences are covered, for unionized operations staff seven days a week. Approves and signs time sheets and approves pay.

Assists in developing the department’s budget, manages approved budget and expenditures and reports variances on a monthly basis.

Supports the Manager, ensuring all policy decisions are in compliance with corporate and collective agreements. Ensures all administrative tasks and programs are managed effectively, meeting the reporting deadlines and maintaining the necessary documentation.

Responds to customer complaints and commendations, investigates issues and follows up with employee. Maintains good public relations by responding to enquiries and issues in writing or by phone.

Manages unionized staff, including selection, development, coaching, managing performance, assigning/reviewing work and all other people management practices, including participation in first stage grievances. Develops a pro-active, positive labour relations environment and a safe workplace through having a strong presence on the vessels and terminals.

**Qualifications**:
Education & Experience:
The competencies for this position would be acquired through completion of a Master’s or Mate’s Certificate or a diploma in related field, plus courses in Supervisory Skills, Labour Relations and Business Administration.

Plus six (6) years recent experience in progressively responsible positions in marine operations. involving the supervision of marine/public transportation systems with a large unionized workforce.

Other Requirements

Solid understanding of the marine regulatory environment with knowledge of the concepts, principles, practices and techniques of operations as it pertains to a marine environment.

Solid knowledge of relevant standards, legislation, acts and regulatory requirements particularly of the Canada Shipping Act and good understanding of the requirements and