Technical Manager

**Who We Are**

**SUMMARY**

The **Technical Manager - Level II **supports the account leader in achieving greater efficiencies, cost savings and client satisfaction by implementing and driving a consistent approach in the execution of facility management programs throughout the account.

**KEY DUTIES & RESPONSIBILITIES**

Facility Management Programs (HS&E)
- Represents the account at cross-account leadership council and collaborates with account leaders and other relevant stakeholders to review, develop and refine facility management programs along with related processes and technologies in order to achieve efficiency gains and ongoing operational excellence.
- Leads the implementation of facility management programs and program enhancements for the assigned account and drives consistency in program execution throughout the account.
- Responsible for implementation of the CMMS program with CMMS coordinator as a direct report.
- Overall accountability for the OMP (Optimized Maintenance plan) and SOW for service agreements. Direct responsible for a regional team of H&S, Energy, Property Services, Tenant Service and indirect responsibility to liaison with national services including Commissioning, Professional Services, and Sustainability.Cost Savings (Energy)
- Leads the assigned account team in the continuous identification of cost savings opportunities for the account and the client.
- Identifies, recommends and executes opportunities to reduce and/or consolidate services to the General Manager and the client.
- Recommends, develops and executes cost savings opportunities. Develops implementation plans and leads the implementation of cost savings initiatives for the assigned account.Client Satisfaction
- Identifies, recommends and implements programs to achieve greater client satisfaction. Programs may include but may not be limited to communication and innovation.
- Collaborates with account leaders from different accounts to review, develop and refine related programs to enhance client communication and satisfaction. Leads the implementation of related programs for assigned account.Service Delivery - Performance Management (Technical Serves team including overview of Technicians)
- Accountable for collaborating with account senior management and relevant stakeholders to ensure service delivery performance objectives are met.
- Conducts a high-level review of the programs to ensure that all requirements are delivered as per the master services agreement.
- Identifies shortcomings in service levels and provides recommendations to enhance performance.
- Collaborates with account senior management to develop and implement action plans to remediate performance gaps. Collaborates with relevant stakeholders to ensure all capital planning requirements are identified, budgeted and recommended to the client.Third Party Service Providers - Performance Management (Support 3rd Party Service providers, Lease, and Tenants)
- Accountable for performance management of third-party service providers through activities including but not limited to establishment and measurement of key performance indicators, and regular business reviews.
- Collaborates with Procurement team to lead contract development and review for all third-party providers for the entire account.

**KNOWLEDGE & SKILLS
- University Degree in related discipline with extensive experience that typically comes from up to 10 years of progressive experience.
- Passion for profession would include at least one of the following certifications:

- Certified Facility Manager from International Facility Management Association
- Certified Property Manager from Institute of Real Estate Management
- Facility Management Administrator Designation from Building Owners and Managers Institute
- Real Property Administrator Designation from Building Owners and Managers Institute
- Environmental H&S designation or trades licence would be a definite asset.
- Demonstrated experience leading a diverse team.
- Travel required - Up to a potential 30%.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success