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Receptionist/intake Worker
3 weeks ago
**Job Posting: Receptionist**/**Intake Worker - On-call position**
**JOB OVERVIEW**
The **Receptionist**/**Intake Worker** is the first point of contact for new clients. The Intake worker will provide an initial assessment of clients’ needs and make appropriate referrals to the Settlement Practitioners or self-help resources.
**DUTIES/RESPONSIBILITIES**:
**Reports to: Executive Director**
**Reception duties**:
- Answer incoming calls and listen compassionately to callers
- Book clients with the settlement staff according to their needs
- Gather and record vital information regarding client’s needs
- Verify all information relevant to meeting the client’s needs
- Review and analyze information gathered during intake
- Identify needs and possible sources of help
- Ensure needs to be referred are manageable and specific
- Refer clients to the most appropriate services and/or resources within the agency
- Maintain staff work load balance
- Maintain client files and confidentiality of the organization
- Provide administrative support to all staff members as required
- other duties as assigned
**This position will remain open until it is filled.**
**Agency**: Immigrant & Multicultural Services Society of Prince George
**Salary**: $19.41 per hour (as per BCGEU collective agreement)
**Current hours of work**: **On Call** - Monday to Friday, 9am - 4.30pm
**BCGEU**:“This position requires union membership”.
**To apply**: E-mail your resume and cover letter
*only selected applicants will be contacted. No phone calls please.
**Job Type**: Casual
**Salary**: $19.41-$19.50 per hour
Schedule:
- Monday to Friday
- On call
Work Location: One location
