Head of Operational Support Division

**STATUS**: Permanent

**JOB POSTING NUMBER**: 1188

**POSTING PERIOD**:From 2025-08-11 to 2025-08-29**

**SALARY**: Class 9 - from $105,343.64 to $131,680.77 / year

**SCHEDULE**: 33.75 hours per week, DAY; MONDAY to FRIDAY - 08:30 to 16:30

**WORKING MODE**: Hybrid

**WORK LOCATION**: Administration of Buildings, Parks and Public Spaces, 2550 INDUSTRIAL BLVD Laval H7S 2G7

**The challenges that await you**
Reporting to the Deputy Director of the Buildings, Parks and Public Spaces Department, you manage the division responsible for supporting the operations of all maintenance, upkeep, and asset management activities of the City's real estate portfolio, with the aim of better planning and controlling the operating costs of the buildings. You participate in ensuring compliance with the standards of the CNESST and other organizations governing municipal infrastructures, including buildings, equipment, and urban furniture in parks and public spaces to ensure the compliance of installations. In this capacity, you ensure that all infrastructures meet various standards, regulations, and codes in force, and you recommend measures to optimize the performance of the various activities for which you are responsible. You ensure that hygiene and sanitation of municipal infrastructures are respected. You collaborate in the strategic planning of the Department and develop and recommend orientations, objectives, priorities, and programs for your area of activity.

You are responsible for the contractual management of services and the procurement of materials and equipment for all activities of the Department, which may include the management of vehicles and equipment. You coordinate all public tender files, invitations, or negotiated contracts and supervise a team dedicated to the preparation and follow-up of files, drafting technical specifications for contracts, estimating contract costs, preparing price schedules, and inspecting for technical compliance. In this capacity, you develop and recommend processes, methods, and procedures to improve the performance and development of your group's activities, with a focus on customer service and the municipality's ability to pay. You lead the resources assigned to the management and execution of maintenance, upkeep, and refurbishment contracts by verifying and approving tender documents, and you intervene with the Purchasing and Contract Management Department when required.

The division is responsible for the administration, follow-up, and management of all requests addressed to the department. Additionally, you and your team are responsible for the development, implementation, and follow-up of the commissioning of new equipment and infrastructures.

You ensure the definition and implementation of management indicators and a dashboard to monitor activities and analyze results. You submit analytical reports, make recommendations by presenting issues, challenges, costs, and risks associated with programs and projects, and propose strategies to prioritize. You are called to make formal presentations, written or verbal, before municipal authorities and department staff.

**The ideal profile for us**
- Hold a bachelor's degree in administration, engineering, architecture, or any other training in a related field;
- Have a minimum of ten (10) years of experience including building maintenance and upkeep;
- Experience in managing unionized personnel;
- Training and expertise in building mechanics, an asset;

**Skills and abilities**
Demonstrating proven leadership, you will be able to embody the management model advocated by the City of Laval:
**Humanize**: You will demonstrate a genuine interest in the well-being of others and the work environment. You will share the vision by conveying it in a way that gives meaning to the work and ensures a common understanding of the direction to prioritize.

**Energize**: You will promote the development of skills, inspire others, and encourage them to engage in their work and perform. You will gather, share, and disseminate the required information to foster communication within the organization.

**Inspire**: You will be able to exert strategic influence and promote your ideas in alignment with those of the organization while having an informed awareness of the internal and external environment. You will be able to develop formal and informal networks to facilitate exchanges leading to beneficial outcomes for all parties involved.

**Transform**: You will know how to generate creative ideas to provoke citizen-centered transformation. You are able to perceive the urgency and importance of situations and you must ensure to communicate and manage them according to organizational issues.

**Navigate**: Recognized for your courage to act, you will be determined to carry out the interventions you believe are necessary to create maximum value for citizens. Focused on results, you will concentrate your efforts to achieve or exceed expected outcomes a