Waiting Room Navigation Support, Emergency

**Land Acknowledgement**:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

**COVID Statement**

**Who you are**:

- You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
- You are a patient and/or client centered individual who performs at an exemplary standard
- You are a team player with excellent communication, critical thinking and prioritization skills

**What we are looking for**:
The Waiting Room Navigation Support will support navigating patients who present to the Emergency Department Entrance of Markham Stouffville Hospital. Key Areas of focus include:

- Family & Visitation Support
- Wayfinding
- Triage Waiting Room Support

WAYFINDING
- Supporting patients with directions to outpatient appointments such as Fracture Clinic, After Hours diagnostic imaging
- Support patients and families with parking directions/payment instructions
- Support Laboring moms as directed by nurse with directions to the Mat/Child Unit

FAMILY & VISITATION SUPPORT
- Support Visitor Policy and Provide information to families with support of charge nurse as required
- Support patients/families with belongings (deliveries)
- Electronic confirmation of patients and related support
- Support Translation for Patients and Families as needed.

TRIAGE WAIT ROOM SUPPORT
- Provide wheelchair support (ensure 4 wheelchairs minimum available)
- Taxi Support for discharged patients in collaboration with charge nurse
- Collaborate with nurses and security to support crowd control
- Ensure patients have health card ready and coats are removed

**What you bring to the role**:

- Successful completion of a high school diploma
- Preferred enrolment or completion of health care related post secondary education
- Availability to work a variety of shifts (days, nights), 7 days per week
- Willingness to work both indoors and outdoors and to stand for extended periods of time
- Able to wear protective apparel (e. mask, face shield, gloves and gowns)
- Demonstrated strong communication, customer service and interpersonal skills
- Thoroughness and attention to detail
- Flexibility and adaptability
- Problem solving and decision-making skills
- Sound judgment and conflict management skills
- Reliability and punctuality
- Demonstrated ability to work co-operatively with a variety of people in a team environment
- Second language(s) is an asset
- Demonstrated good attendance and performance records with the ability to maintain these same standards
- Demonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required\

**Work Schedule**:
Please note schedule may change due to operational needs.

**Compensation**:
$19.00/hour

**Who we are**:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

**Oak Valley Health Diversity Statement**

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. Furthermore, Oak Valley Health is committed to mee