Quality Assurance Coordinator

At Commercial Cleaning Services we’re on a mission to create clean, safe, and attractive environments where people can work, learn, and enjoy. With services across Canada, and over 1000 employees, we’re committed to consistently deliver exceptional quality work.

As the **Quality Assurance Coordinator**,you will collaborate across Departments to ensure corporate and client standards are met.

**About the Position**

**What we Offer**
- Base salary of $45,000 - $50,000
- Workplace benefit plan
- Hybrid and remote work options

**Job Duties**:

- Quality Assurance & Compliance_
- Create, modify, and assign inspections and service requests within software systems, ensuring all relevant details are documented
- Follow up to address any delays or non-conformance issues, escalating as required
- Monitor progress and work with operations to ensure items are completed per internal and client requirements and schedules
- Support corporate quality assurance activities to ensure compliance with internal and regulatory standards
- Support the QA And Compliance Department develop work plans, checklists and other materials that align with the Client’s service requirements
- Create and communicate informative materials such as procedures, training documents, equipment labels, or other information related to service quality
- Work with QA and Compliance Department to support continuous improvement initiatives
- Client and Operations Support_
- Maintain accurate records of client-specific requirements and communicate to relevant parties
- Provide administrative support to ensure adherence to client quality standards
- Run system reports and provide clear, concise reports to internal and external audiences
- Assist in the communication of CCS standards to internal and external audiences
- Administrative Support_
- Maintain up-to-date records on internal and external software systems
- Provide administrative support to the QA and Compliance Department
- Assist with the collection of information, organization, and submission of documents for internal and external audits and other activities
- Maintain documents within internal databases, ensuring access to latest version and compliance with internal Document Control Policy

Bachelor’s or Associate Degree in Business or related field
- 1-2 years’ of experience in an administrative role
- Strong organizational skills, meticulous attention to detail and accuracy
- Strong written and verbal communication skills; multilingual an asset
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); comfort in learning new software systems
- Effective time management skills, staying on top of timelines and meeting deadlines
- Ability to work independently and collaboratively to meet shared goals
- Curious, quick learner, with strong problem-solving skills and interest in process and other improvements
- Ability to work in fast-paced environment by prioritizing tasks and managing workload

Commercial Cleaning Services recognizes that strength as an organization comes from inclusion and diversity. Reasonable requests for accommodation throughout the recruitment and selection process will be considered in accordance with Provincial and Federal employment legislation. Applicants must be legally authorized to work in Canada, without sponsorship.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Administrative: 2 years (required)

Work Location: In person

Application deadline: 2025-01-19
Expected start date: 2025-02-03