Housing Services Assistant

**Join Our Team**

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 16,000 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

**What's in it For You?**
- Job Band D (hourly wages): Min - $22.88, Mid - $23.64, Max - $24.47
- A positive work culture, inclusive workplace policies, and employee wellness initiatives.
- Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).
- Enrollment in our Modular Health and Dental Benefits plan with Sun Life.
- Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.
- 3 Weeks paid vacation (accumulated bi-weekly)
- 15 hours of personal time per year.
- Paid sick time (accumulated monthly) to a maximum of 300 hours.
- 11 paid holiday benefits per year plus a floater day.
- Discounted GRT passes through membership with Travel Wise.
- Employee Referral Incentive Program.
- Professional development and tuition reimbursement opportunities.
- Staff appreciation events.

**Your Role**
- Acts as first point of contact for Centralized Access to Housing and Support Services within Starling Housing Resource Centres.
- Triages clients’ inquiries and information regarding housing services within Starling. Provides a high level of customer service, and administrative support to identify and refer to appropriate Starling housing program and service or referral to external services in community.
- Provides administrative support to housing clients, staff, and programs throughout multiple locations.
- Utilizes Centralized Housing and Support Services triage tool along with HIFIS database to determine and direct households appropriately to internal and external resources.
- Develops and maintains a variety of documents, including forms and program manuals.
- Responsible for the accurate data entry of confidential client information into a variety of tracking and databases.
- Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.
- **The above tasks are representative but not all inclusive.**

**Your Talents and Experience**
- A college certificate or diploma in Office Administration and minimum two years administrative experience or equivalent education/experience combination.
- Experience or knowledge of working in a social services environment is preferred.
- Able to adhere to a high standard of confidentiality with respect to client information. Knowledge and ability to utilize MS Office, Teams and SharePoint is essential.
- Experience working with Microsoft Excel and Great Plains is a definite asset.
- Strong communication, comprehension, and written skills.
- Ability to work independently with mínimal direction.
- Ability to handle multiple tasks.
- Fluency in multiple languages is an asset.

**Our Commitment to Equity**

To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.

Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.