Service Manager

**We want you**:
**Live to Play Sports is actively monitoring the progression of the coronavirus, COVID-19, to ensure that we are following updates and procedures from the government and public health. Any offer of employment will be made conditional upon the person providing proof of full COVID-19 vaccination or proof of an applicable exemption under human rights law.**

For over 50 years, we have been a leading player in the Canadian and international bicycle market. Starting as a one-man operation in small-town British Columbia, we have always stayed true to our roots, which has helped us grow. We now have three international offices, two distribution centers, and more than 100 dedicated, fantastic staff that contribute to our continued success in the cycling industry.

We work hard, but we ride hard too. At Live to Play Sports, we have bicycle storage, showers, and lockers to encourage riding to, from, and at work. There is almost always someone getting out for a pedal, whether it is road, mountain, dirt jump, or a cruise. If you want to work in a casual environment with a dedicated and passionate culture where people love the outdoors, then we'd love to hear from you.

**Service Manager**:
**Location: Norco North Shore, North Vancouver**:
**Key Responsibilities**:
Become part of the team at the flagship retail space for Norco Bicycles. At Norco North Shore you will be part of an industry-leading retail and service team providing best in class support for riders in one of the birthplaces of mountain biking.

As a Service Manager at Norco North Shore bike retail store, you'll collaborate closely with the Store Manager and the Service team to champion exceptional rider experiences, forge connections, and embrace bold objectives both within our store and in our riding community.

**Role and Responsibilities**:

- Assist the Store Manager in developing and monitoring store operations as it relates to the Service team.
- Collaborate with the Store Manager to support and implement promotional strategies and programs.
- Coach, Mentor, and manage service technicians for service excellence and exceptional customer service.
- With guidance from Store Manager, support Service Associate targets through recruitment and staff training.
- Develop weekly and monthly employee work schedules for Store Manager review and approval, Coordinate employee vacation schedules.
- Act as a liaison between sales associates, service technicians and key stakeholders at Live to Play Sports.
- Keep up-to-date with detailed knowledge of new and existing products, review market research and trends to forecast seasonal customer demand.
- Service writing, control the flow of repairs.
- Handle administrative activities, record-keeping, document preparation, bill, and invoice processing as needed.
- Address and resolve customer complaints when necessary.
- Purchase service supplies as needed.

**Applicant Should Possess**:

- 2+ years experience in a retail management role is preferred
- 2+ years as a service technician
- Bike shop retail experience is a plus.
- Strong mechanical knowledge of bicycles and bicycle products is mandatory
- Proficient with modern POS system - Lightspeed preferred.
- Proficient using Microsoft Outlook, Excel, and Word
- Strong interpersonal skills for relationships with customers and the team
- Strong written and verbal communication skills
- Motivation and drive to achieve goals based on metrics, data, and sales numbers.

**Salary expectations**: $52,000 - $62,000

Within the range, individual pay is determined by factors such as, job-related skills, relevant experience, education and/or training.