Bartender/server

Job Description: Lounge Server / Bartender

Job Title: Lounge Server / Bartender
Wage Rate: Minimum wage + tips
Anticipated Length of Employment: Varied, Part time as required.

Lounge Server / Bartender will welcome customers into the lounge and patio area, and seat them according to their needs. Lounge server / bartenders are responsible for the overall operation of the lounge bar as well as any banquet bar functions occurring on shift.
They interact with the guests directly and quickly in a manner which promotes Whitewater’s superior customer service. They are also responsible for receiving and delivering food & beverage orders. Lounge servers are also responsible for preparing and ensuring that all food & beverage items are billed correctly and payment is received.

Lounge servers / bartenders work directly under the direction of the Food & Beverage Manager and play an integral part in the daily operations of the golf club. The Food & Beverage Supervisors and Food & Beverage Manager provide daily supervision for this position.

Required Knowledge, Skills and Abilities:

- Valid Smart Serve certificate and practice responsible service.
- Full knowledge and adhere to Whitewater’s standards of service.
- Menu, wine and beverage knowledge and service standards.
- Knowledge of current inventory controls and standards.
- Follow and adhere to Whitewater’s Rules and Regulations as defined in the employee handbook.
- Strong organizational skills with progressive thinking.
- Troubleshooting skills; time management skills
- Self motivated and able to see the big picture of the daily operation of the club.
- Strong interpersonal skills with the ability to deal with difficult situations with poise and diplomacy.
- Have a comprehensive knowledge of the club’s POS computer system.
- Display superior customer service skills.
- Adhere to the Policies and Procedures of the golf club.
- Become familiar with and adhere to the clubs Health & Safety requirements.

Specific Responsibilities:

- Display knowledge of the Lounge menu, wine & liquor.
- Display knowledge of specific food & beverage items including ingredients, pricing and substitutes.
- Greeting guests and escorting to tables, providing menus and taking drink orders.
- Taking orders and imputing into POS system.
- Preparing, expediting and processing payment for food & beverage orders.
- Listen and respond to customer needs.
- Ensure lounge and patio are clean and free of clutter at all times.
- Become familiar with members, their preferences and anticipate their needs.
- Operate on-course beverage cart as needed
- Set up and take down of the bar including opening / locking up all liquor, beer & wine.
- Stocking the bar. (IE ice, glassware, garnishes, etc)
- Opening / closing bar inventories
- General cleaning duties, including vacuuming, sweeping and mopping floors emptying garbage.
- Set a strong example for other employees by being a team player.
- Report any and all complaints to management attention.
- All other duties as instructed by management.

Reports To:

- Food & Beverage Manager

**Job Types**: Full-time, Part-time

**Salary**: $15.50 per hour

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person