Motorcycle/ Atv Service and Parts Advisor

1 week ago

Milton, Canada Honda Full time

We are Team Honda Powerhouse of Milton, a growing Honda Powerhouse dealer. We are actively searching for a Parts and Service Advisor in our Powerhouse division with Motorcycle, ATV, SxS Vehicle and Power Equipment experience to join our team.

Job Duties
- Greeting service customers, scheduling service and inputting vehicle information.
- Listening to requests of the service desired and clearly explaining information on the repair order.
- Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
- Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
- Handling customer complaints and maintaining high customer satisfaction standards
- Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
- Specify and identify parts needed to meet customer/technician requirements, so that the number of parts returns due to errors is low. Uses parts equipment and information resources to accurately identify the required parts
- Maintain accurate sales and inventory records at all times
- Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock.
- Requisitions non-stock or special-order parts; follows up on special ordered items, and notifies the customer or technicians when received; and locates out of stock parts from outside source and submit emergency order, if necessary.
- Submit and receive daily parts orders from Honda and various aftermarket vendors.
- Ensure parts returns to vendors are done on time and correctly

**Qualifications**:

- Powersports dealer experience required. Honda Experience preferred
- Prior parts Handling experience required
- Minimum two-year Customer Service experience
- Ability to work in a team environment
- Ability to multitask when dealing with more than one customer
- High school diploma or equivalent
- Excellent customer service skills
- Outgoing and patient personality with great customer service skills
- Current G license with clean abstract. GM license a STRONG asset.

This job is for you, if
- You are a PRO PROfessional, PROactive, PROductive.
- You are coach-able and learn quickly.
- You are ethical and honest.
- You are efficient, punctual, organized, and reliable.
- You are detail oriented and take initiative

Compensation
- Competitive wages
- Employee Benefits

**Job Types**: Full-time, Permanent. Monday to Saturday (Rotating Saturdays)

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