Manager of Support Services

1 week ago

North York, Canada A-1 CREDIT RECOVERY & COLLECTION SERVICES INC Full time

**Responsibilities**:

- Develop and implement strategies to ensure the effective delivery of support services to Clients;
- Develop, manage and mentor a team of client account managers and collections support staff;
- Provide leadership in the development and implementation of policies and procedures related to support services;
- Maintain regular communication with Clients and attend Client performance and compliance meetings;
- Participate in corporate audit and certification processes;
- Develop and monitor key performance metrics to ensure the department is meeting or exceeding targets;
- Work closely with other department heads to ensure seamless communication and collaboration across the organization;
- Conduct regular performance evaluations and provide constructive feedback on areas of strength as well as opportunity to team members;
- Develop and manage departmental budgets.

**Requirements**:

- 5+ years of experience in support services or client account management;
- Thorough understanding of the collections and customer service industries;
- Established leadership and management skills with a proven track record of effectively managing a team with multiple priorities;
- Excellent interpersonal and communication skills, with the ability to build relationships with Clients and colleagues at all levels;
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment;
- Strong analytical and problem-solving skills;
- Knowledge of collections industry regulations and best practices is an asset;

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- support services or client account management: 5 years (preferred)

Work Location: Hybrid remote in North York, ON

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