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Procurement Specialist

2 weeks ago

Toronto, Canada FULLY MANAGED INC Full time

**About Fully Managed**

Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow We eat, sleep, and breathe our core five values:

- Fanatical Service
- Absolute Accountability
- Inspiring our People
- Passion for Innovation
- Monomaniacal about Process

We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.

**Why Fully Managed**:
We don’t want to fill jobs; we want to partner with you throughout their career journey by providing:

- career growth and professional development by sponsoring your ServiceNow Certifications
- the technology you need to enhance your daily work,
- a team of like-minded professionals without ego that help each other grow and flourish
- a comprehensive benefit package, and
- paid time off.

We recognize that everyone has a life outside of work and show our commitment by offering:

- a remote work environment,
- flexible hours, and a
- fitness subsidy.

**Key areas of responsibility**:
The Procurement Specialist will have customer-facing responsibilities and be experienced in sourcing products for customers.
- MITS Board
- Assign tickets and populating customer information
- Monitor board regularly for new tickets
- Update tickets with changes or additional information
- File documents
- Add renewal configurations
- Quotes - Direct from customers, account managers and technicians
- Define requirements
- Source product
- Confirm stock and pricing
- Engage manufacturer / distributor support for configuration assistance
- Acquire special pricing
- Send to sales reps and client
- Requote due to length of time between initial quote and time of order
- Order Processing and Purchasing
- File customer approval in ticket for auditing purposes
- Validate costs and availability
- Populate all fields on Boss quote and changing status to order
- Create purchase order in Boss warehouse module
- Send purchase order to respective vendors and file confirmation
- Notify customer and account manager of expected delivery times
- Send provisioning ticket service requests & ensuring all information is accurate
- Follow up on backorders and making ordering changes where necessary
- Internal orders
- Boss account setup
- Demo / NFR orders
- Client Inquiries
- Track shipment information
- Field general questions
- Assist with Microsoft Audits
- Provide history reports for clients and account managers
- RMA for distributor shipping and duplicate errors, defective product, wrong product
- Obtain distributor / manufacturer RMA
- Process replacement order
- Complete Fully Managed RMA form and send to Susie
- Follow up
- Domain Renewals & SSL Certifications
- Process all London and Ottawa domain & SSL renewals monthly
- Renewals
- Vendor and CW Requests
- Verify renewal
- Obtain distributor quote
- Create Boss quote
- Send quote to client and account manager
- File documents and requote if necessary
- Follow up with client
- Support Coverage for Support and Account Managers
- Other duties as assigned.

**Skill and knowledge requirements**

We’re flexible but these are a must:

- Degree/Diploma in Business / IT;
- Sound knowledge of IT industry / products;
- 1-3 years’ experience in a similar role;
- Excellent English communication skills in both written and verbal forms;
- Excellent communication and interpersonal skills are essential;
- Strong attention to detail and ability to multitask while managing competing demands;
- Ability to remain calm and objective under stress, pressure, high workloads and deadlines; and
- Works well and interacts effectively will all levels both internally and externally

**Assets**:

- Bilingual - English and French

**Interested?**

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

**No recruiters and no phone calls please