Academic Counsellor

1 week ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 14

**About Western**:
**About Us**:
The Undergraduate Services Office steers the undergraduate academic program in Engineering. Students, faculty and staff are provided support in all academic matters, including: academic counselling for students; scholastic offenses and requests for relief; academic record keeping and adjudication; revisions to the Western Engineering sections of the Academic Calendar; timetable scheduling; recruitment; and, facilitating awards ceremonies.

**Responsibilities**:
**Qualifications**:

- Education:
- Undergraduate Degree in Psychology, Social Work or Relevant Discipline
- Mental Health First Aid and Safe Talk training is preferred
- Experience:
- 3 years' counselling experience in an academic environment
- Knowledge, Skills & Abilities:
- Knowledge of and ability to manage social media platforms, communication and engagement strategies for student populations
- Knowledge of courses, programs and policies related to the Faculty of Engineering is an asset
- Ability to act on new information and effectively contribute in a changing environment
- Ability to collaborate across internal and external boundaries to meet common objectives, improve outcomes and support work beyond one's own unit
- Verbal communication skills to translate information into easily understood terms, summarize information, and provide a rationale for action
- Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations
- Detail-oriented with an ability to function and process information with high levels of accuracy
- Capacity to consider issues from the perspective of others
- Ability to work within a flexible schedule to accommodate the University’s events and activities
- Interviewing skills to counsel students and address problems, questions or concerns
- Intermediate computer skills in Microsoft Office Suite (Word, Excel, Outlook, Publisher, Access) with the ability to learn and use new software programs
- Interpersonal skills to liaise with prospective and current students, staff, faculty and other members of the Western community
- Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner

**Western Values Diversity**:
**Please Note**:
Effective September 7, 2021, all employees and visitors to campus are required to comply with Western's COVID-19 Vaccination Policy.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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