Relief Shelter Worker

**Relief Shelter Worker**

For over 50 years Nellie’s has been providing shelter and support for marginalized women and their children in the Greater Toronto Area. We are mandated to operate programs and services for women and children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homeless for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact from trauma. In addition to providing shelter, our programs are designed to reduce the isolation that often comes with abuse.

Our Mission is to operate programs and services for women and children who have and are experiencing oppressions such as violence, poverty and homelessness. Nellie’s is a community based feminist organization which operates within an anti-racist, anti-oppression framework. We are committed to social change through education and advocacy, to achieve social justice for all women and children.

Nellie's is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non-binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.

**Direct Support and Service**
- Completes intake and all necessary forms for women admitted to shelter
- Provides daily concrete support services to residents, such as TTC, clothing, food, first aid.
- Provides information and referral to both women in the community and shelter residents
- Crisis support to women both over the telephone and in shelter
- Mediates conflict between residents
- Ensures the health and safety of shelter residents
- Conduct nightly security checks
- Ensure that chores are completed as per chore list
- Prepare breakfast for clients
- Complete Case management follow up
- Works in collaboration with case management worker and all internal & external relating to clients’ case plans

**Shelter Administration**
- Maintains women’s files and completes all shelter documentation
- Maintains service statistics
- Ensure that outstanding tasks are carried forward to the following day
- Completes all household and shift duties
- Report writing as required
- Maintains office area in an organized, tidy and clean manner.
- Filing and general administration related to office organization.

**Social Justice, Community Education and Outreach**
- Outreach and participation in community actions
- Participation on Board Committees as required
- Public Speaking and community education
- Liaison with community support services

**Other Duties**
- Works co-operatively as a member of the shelter team.
- Participates in the orientation of new staff
- Supervise student(s) and/or volunteer(s)
- Attends regular relief team meetings, staff training sessions and planning meetings as required
- Trains, supervises and evaluates students and volunteers
- Assists with other duties as required, from time to time, aiding in the efficient operation of the organization

**Qualifications and Experience**:

- Post-secondary education in the area of social work/social service or related field of studies
- 2 or more years’ experience working with women in crisis and/or in the areas of homelessness, poverty and violence
- Strong knowledge of the following: mental health and addictions, LGBTQ2+ and harm reduction framework
- Experience in the social service sector ideally in an agency delivering counseling, crisis intervention or advocacy services
- Able to work shifts including nights and weekends
- Consistently demonstrates reliable professionalism in working in, out and across the organization
- Current Safe food handling certification
- Registered social work/social service an asset
- Current CPI certification an asset

**Hours: No fixed hours. On call basis**

**Salary**: Step 1 Salary Grid: $25.20/ hour

We regret that our shelter location is not fully accessible.

Nellie’s is a unionized workplace with the Workers United Canada Council. This position is within the bargaining unit and as such the terms and conditions of employment are in accordance with the Collective Agreement.

This position requires a criminal reference check as per Ministry requirements.

**Job Type**: Casual

**Salary**: From $26.41 per hour

Schedule:

- Day shift
- Morning shift
- Night shift

**Experience**:

- working with women: 2 years (preferred)

Work Location: In person