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Customer Service Supervisor, Nicol Liquor
2 weeks ago
**_Mid Island Co-op is hiring a Permanent Full-time Customer Service Supervisor at our Nicol Liquor Store in Nanaimo, BC_**
**Who we are**:
Mid Island Co-op is a different kind of business. If you’re a member, you’re an owner. We don’t have a head office somewhere else or shareholders who aren’t members, and all our profits stay right here on Vancouver Island. We support and invest in our community because we live here too. Last year alone, we gave back over $234,000 to local charities, community organizations, and education award programs. With 16 gas bars & 13 liquor stores located throughout Central and Northern Vancouver Island, we pride ourselves on providing quality services and products to our customers. Come in and see what we’re all about
**What you’ll do**:
The Customer Service Supervisor, Liquor is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to company policies, procedures and standards.
- Assists the store manager with oversight of the daily store management ensuring operations and management in accordance with Mid Island Co-op policies, procedures and programs, including providing supervision and direction to store employees.
- Assists the store manager and assistant manager in organizing and directing the activities and operations of the store.
- Orders all merchandise and supplies.
- Receiving, including reviewing/verifying and authorizing appropriate invoices, returns, transfers, claims and proper storage of products.
- Organizes and conducts inventory.
- Processes register transactions, refunds and returns, activates gift cards.
- Stocks, faces and rotates product on shelves, ensuring display presentation and proper stock levels are maintained.
- Cleans spills and display fixtures to ensure a neat and organized store is maintained
- Ensures sales floor and back stock are area clean of cardboard and debris.
- Ensure the proper care, use and maintenance of equipment and tools; reports repair requirement to the store manager.
- Acts as the Health and Safety committee liaison for the site.
- Handles merchandise ensuring quality, minimizing damages and markdowns, ensures price integrity including price changes.
- Promotes the prevention of robbery and violence in the workplace.
- Assists with training/orienting new Customer Service Representatives.
**Who you are**:
You are looking for a career in Customer Service and:
- You have a grade 12 education or acceptable combination of education and experience
- You have one to two years of liquor experience in addition to ordering and merchandising skills
- You have strong math skills and basic computer skills (Microsoft Word, Excel and Outlook)
- You are a team player with strong communication skills
- You are physically able to lift, push, and pull up to 50 lbs.
- You have a current Serving It Right certification
- You align with Mid Island Co-op’s values of **_Community, Respect, Integrity and Teamwork._**:
- You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives.
Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.
At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.
Please note that all positions require a criminal background check and our safety-sensitive positions will require pre-employment alcohol and substance testing. All background checks and pre-employment alcohol and substance tests will be paid for by Mid Island Co-op.
**Job Types**: Full-time, Permanent
**Salary**: From $17.35 per hour
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
**Experience**:
- Supervisory: 1 year (preferred)
