Change Management Specialist

JOIN OUR TEAM Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada. SUMMARY RESPONSIBILITIES The CM Specialist is responsible for developing well-structured change management strategies and action plans to support the several transportation strategic initiatives from start to finish while coordinating various interrelated tasks. - Support communication efforts - enable the design, development, delivery and management of key communications. - Assess the change impact - conduct impact analysis, assess change readiness, and identify key stakeholders. - Support training efforts - provide input, document requirements, and support the design and delivery of training programs. - Complete change management assessments. - Identify, analyze and prepare risk mitigation tactics. - Identify and manage anticipated and persistent resistance. - Consult and coach project teams. - Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan. - Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan. - Support and engage senior leaders. - Coach people managers and supervisors. - Support organizational design and definition of roles and responsibilities. - Coordinate efforts with other specialists. - Integrate change management activities into the project plan. - Evaluate and ensure user readiness. - Manage stakeholders. - Track and report issues. - Define and measure success metrics and monitor change progress. - Manage the change portfolio. EXPERIENCE - A solid understanding of how people go through a change and the change process. - Experience with and knowledge of change management principles, methodologies and tools. - Exceptional communication skills, both written and verbal. - Excellent active listening skills. - Ability to clearly articulate messages to a variety of audiences. - Ability to establish and maintain strong relationships. - Ability to influence others and move toward a common vision or goal. - Flexible and adaptable; able to work in ambiguous situations. - Resilient and tenacious with a propensity to persevere. - Forward-looking with a holistic approach. - Organized with a natural inclination for planning strategy and tactics. - Problem-solving and root-cause identification skills. - Able to work effectively at all levels of an organization. - Must be a team player and able to work collaboratively with and through others. - Acute business acumen and understanding of organizational issues and challenges. - Familiarity with project management approaches, tools and phases of the project lifecycle. - Experience with large-scale organizational change efforts. - Change management certification or designation desired. - Software expert (MS office, Smartsheet, Lucidchart - visio, etc.). - Ability to travel. COMPETENCIES - Customer Centricity - Fostering Culture - Collaboration - Problem Solving & Decision Making - Managing Through Change - Developing Self & Others - Planning & Results Orientation - Communication - Always Improving Mindset - Business & Financial Savvy WORK ENVIROMENT - Fast-paced office and warehouse environment. - Some travel required, local and cross-border. Why Join Us - Work in an environment where safety is our first priority - The opportunity to build a career with a growing company - Medical, dental, and vision coverage for you and your family - Life and disability insurance - Wellness programs to support your family’s well-being - A Retirement Savings Program with a company match - Company team wear allowance - Employee Appreciation Day - Company sponsored social events - Community volunteering Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.