Bookings Clerk

**Bookings Clerk**

The Town of Bradford West Gwillimbury offers a return to small town charm while being one of the country’s fastest growing communities. We are a vibrant, thriving community that possess a sense of pride and where community spirit prevails. Our Town is committed to being a complete and healthy community where there are opportunities for everyone to contribute and to benefit. We are looking for a highly motivated professional to contribute to the Recreation & Cultural Services Department.

Reporting to the Administrative Supervisor (Recreation & Cultural Services) this role is responsible for the coordination and administration of facility and park permits/rentals.

**Duties and Responsibilities**
- Responsible for responding to enquiries and liaising with the public, staff and community groups.
- Administers the scheduling of indoor and outdoor facilities including arena ice pads, ball diamonds, soccer pitches, tennis courts, pavilions, and other community rental space.
- Collects user fees and processes payments.
- Prepares and coordinates rental contracts, ensuring compliance with Town by-laws, LCBO, Public Health Act, SOCAN, departmental policies and guidelines.
- Implements and enforces policies and procedures for bookings, payment collection.
- Promotes and markets the use of facilities/parks in order to maximize the use and revenue generated by the facilities.
- Organizes and attends meetings with user groups to negotiate seasonal ice time and field usage, creates schedule and administers permits/payment schedules.
- Liaises with appropriate departmental staff for set-up and amenities requirements.
- Coordinates seasonal bookings allocations and administers the Active Net facility booking program.
- Maintains statistics and prepares reports on ice, ball, soccer, tennis participations and usage.
- Responds to inquiries/concerns and/or refers and/or resolves complaints from Community Associations, user groups, the general public and staff.

**Key Competencies and Qualifications**
- Diploma in Recreation & Leisure Services or related.
- Three (3) years related experience in the coordination and administration of facility bookings and reservations, preferably in a municipal setting.
- Proficient with information technology systems including Microsoft Office and preference given to those with experience in ActiveNet (including maintain and troubleshooting)
- Previous experience in accounts receivable, and payment processing in an asset.
- Exceptional organizational skills, with the ability to prioritize work and meet deadlines under pressure.
- Strong communication and customer service skills and ability to deal courteously and effectively with the public, and community groups.
- Ability to effectively convene meetings with user groups as required.
- Ability to promote a culture of inclusiveness and work with a diverse population of employees, participants, agencies and the public.
- Ability to complete a Criminal Record and Judicial Matters Check upon hire.

The position offers a salary range of $58,876 to $71,564 (2025 rates) based on a 35 hour workweek plus a competitive benefit package and an option for flexible work arrangements.

Closing date for this position is January 19, 2025.

**_The Town of Bradford West Gwillimbury is committed to providing accommodations based on any human rights protected grounds and in accordance with the AODA, throughout the recruitment and selection process. If you require accommodation, please notify us when contacted for an interview and we will work with you to meet your needs._