System Navigator

**About the Family Violence Project**

Established in 2006, the **Family Violence Project of Waterloo Region** is a collaborative of partner agencies working together to support victims and survivors of gender-based violence (GBV). The Project provides seamless, wrap-around services—all under one roof—at 400 Queen Street South in Kitchener.

The partner agencies are: Camino Wellbeing +Mental Health, Child Witness Centre, Women’s Crisis Services of Waterloo Region, Waterloo Regional Police Service, Crown Attorney’s Office, Victim/Witness Assistance Program, Family and Children Services, Sexual Assault/Domestic Violence Treatment Centre, Sexual Assault Support Centre of Waterloo Region (SASC),Victim Services of Waterloo Region (VSWR). Among the partners, Camino Wellbeing + Mental Health is a backbone agency, providing key infrastructure support.

Navigating community services can be overwhelming. The Family Violence Project makes it easier for those experiencing GBV to access essential supports through a single point of entry in a safe, caring, and victim-centered environment.

**Your Role as System Navigator**

As the **System Navigator**, you will be the connective force behind our collaborative model, helping individuals access support and ensuring strong inter-agency coordination.

**Key Responsibilities**
- Facilitate collaboration among partner agencies within the Family Violence Project (FVP).
- Build and maintain proactive relationships with external community organizations addressing gender-based violence.
- Respond to service inquiries and coordinate with Camino’s Quick Response services for walk in clients.
- Provide trauma-informed, client-centered support in both in-person and phone-based interactions as well as lead clients through psychoeducational materials.
- Assist individuals in understanding and navigating services such as crisis support, shelter, legal aid, health care, and counseling.
- Collects client informed consent and provide warm inter-agency handoffs where appropriate.
- Educate clients about their rights and options, empowering them through informed choices and guide them through psychoeducational resources as needed.
- Advocate on behalf of clients to ensure equitable and timely access to resources.
- Coordinate multi-agency case management to address complex and intersectional client needs.
- Facilitate referrals and ensure appropriate follow-up supports are in place.
- Maintain timely, accurate, and confidential records of client interactions.
- Track client outcomes, identify service gaps, and report on emerging trends and needs.
- Coordinate and deliver public education and presentations related to family violence and GBV.
- Collaborate on the design, development, and implementation of program initiatives.
- Lead and support events aligned with key dates that promote the FVP and awareness of GBV.
- Leads in program excellence and participates in case reviews.
- Contributes to the development of annual FVP goals, strategies, workplans and budgets and overall work of the collaborative.

**Qualifications**

**Education and Experience**
- A degree in Social Work or a related field is required (a combination of education and experience will be considered).
- Minimum 3 years of direct experience supporting individuals affected by GBV and/or in crisis intervention (5 years preferred).
- Demonstrated experience developing effective partnerships with diverse stakeholders and agencies.

**Skills and Knowledge**
- Exceptional interpersonal and communication skills to build rapport with clients and foster collaborative relationships with partners.
- Creativity and initiative to resolve complex client and system-level challenges.
- Proven conflict resolution and de-escalation skills.
- Strategic thinking to support service innovation and procedural improvements.
- Excellent time management, organization, and adaptability in a dynamic work environment.
- Strong facilitation and presentation skills for internal and external audiences.

**You Are**
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Comfortable developing visual reports and presentations using various data formats.
- Emotionally resilient and able to manage the emotional demands of supporting survivors.
- Willing and able to travel locally for outreach and educational initiatives.
- Able to manage competing priorities and respond to frequent interruptions with professionalism and care.
- Respectful and tactful in all interactions, even in challenging situations.

**ANYTHING ELSE I SHOULD KNOW?**:

- This is a Full-Time 4-year contract employment position requiring 35 hours per week
- Must be legally eligible to work in Canada.
- Must be able to provide either proof of vaccination or documentation providing a satisfactory reason under the Ontario Human Rights Code for not being vaccinated
- Must complete a satisfactory Police Record with Vulnerable Sector check.
- Wage: $26.42 to $37.29 per hour based on k