Systems Analyst, Research Information Management Systems Operations

**Systems Analyst, Research Information Management Systems Operations**:
Information and Communications Technology (ICT), as strategic partners to the University, enables courageous curiosity by empowering students, staff, and faculty to do more than thought possible with technology that boosts productivity, strengthens security, and enhances research outcomes.

The university offers flexible work arrangements; access to the university’s recreation services; ongoing professional development; and a comprehensive benefits and pension program.

**Nature of Work**: The Systems Analyst will implement and manage solutions based on established business and technical requirements to support USask’s research mission. They will work closely with research, network, infrastructure, security, integration, and RIMS teams to deploy new SaaS solutions and maintain the operation of legacy systems. Their day-to-day activities involve maintaining legacy systems currently in operation, as well as provisioning, automating, monitoring, troubleshooting, and optimizing SaaS solutions within the USask RIMS technology ecosystem. As part of a continuous improvement program, the Systems Analyst will also assess the current RIMS technology ecosystem to identify weaknesses, recommend improvements, and implement enhancements to RIMS services while USask transitions to new technologies.

This position will be based in-person at the University of Saskatchewan campus in Saskatoon, Saskatchewan.

The position may be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines.

**Typical Duties or Accountabilities**:

- Works with the RIMS Coordinator and RIMS team to deliver IT services supporting research administration
- Collaborates effectively as a key member of cross-functional teams, including with stakeholders, vendor teams, and colleagues within ICT
- **Implement SaaS solutions**:

- Configures new SaaS solutions to meet business requirements
- Collaborates with ICT teams to provision services and liaises with vendor and project teams to plan and execute the production implementation and go-live strategy
- Conducts and coordinates thorough technical and functional testing
- Identifies and maps data for migration to new SaaS solutions, ensuring its quality and accuracy
- Utilizes best practices that are compliant with relevant industry standards and regulations throughout the implementation process
- **Supports and maintains SaaS solutions**:

- Develops and maintains comprehensive understanding of USask’s RIMS SaaS architecture and diagnoses and resolves issues in collaboration with vendor support team
- Manages vendor changes to the product, informs stakeholders of planned changes, and adapts the USask environment to minimize disruption to users
- Creates and maintains clear and concise technical documentation and troubleshooting manuals
- Facilitates communication between the vendor, the RIMS team, and stakeholders regarding upgrades, changes, or issues
- Performs analysis of RIMS products to verify compliance with relevant regulations and standards
- **Supports and maintains legacy systems**:

- Maintains and extends documentation of legacy systems, including configurations, procedures, and troubleshooting guides, to enhance supportability
- Develops and executes plans for the decommissioning of legacy systems, including data archiving and migration, and system retirement
- Takes operational responsibility for mission critical SaaS and legacy infrastructure
- Performs other duties/responsibilities as assigned

**Education & Experience**:A minimum of 5 years of education, training, and experience in a relevant related field.

**Skills**:

- Effective interpersonal, communication, and organizational abilities in both team and client settings with a proven ability to develop exceptional stakeholder rapport
- Ability to work effectively both independently and as a member of a distributed and cross-functional team spanning several university units

**Specialized expertise demonstrating**:

- Analyzing logs and utilizing tools to effectively monitor, analyze, troubleshoot, and report on service performance metrics (e.g., response times, uptime, error rates)
- Working knowledge of tools and technologies used for data migration, system integration, and SaaS implementation, including analyzing and mapping data from the source system to target system
- Working technical knowledge with one or more scripting/programming languages (e.g., JavaScript)
- Working technical knowledge of monitoring and managing system resources (e.g., CPU, memory storage)

**Additional experience would also be valuable**:

- Familiarity with University business processes and/or campus-scale software implementations
- Managing and troubleshooting reporting tools (e.g., Pentaho) and/or search tools (e.g., Apache Lucene)
- Familiarity with tools and techniques for resource allocation, rebalancing, and scaling
- Cybersecurity and/or data securit