Intake Worker

2 days ago

London, Canada Swoon Staffing Full time

**Intake Social Worker**

**Hours**: Monday to Friday, 9am-5pm schedule

**Location**: Downtown London, ON (In-person)

**Position Type**: Permanent, Full-Time

**Salary**: $44,000-$47,000 annually
- This position is for our Healthcare Client. _

**Make a meaningful impact at home.**

We’re passionate about helping people live safely and independently in their own homes and communities. We're currently seeking an **Intake Social Worker** to join our Program Support team.

**About the Role**:
Reporting to the Supervisor, this role is part of a small, tight-knit team. You’ll be responsible for coordinating services, processing referrals, and advising clients on the types of programs available.

This is a heavily administrative position involving phone-based (and potential in-person) intake assessments, completing forms, and working closely with field staff and program coaches. You’ll be key in helping clients access the support they need with care and efficiency.

**What You’ll Be Doing**:

- Receive and assess program & client referrals via phone & in-person.
- Conduct intake assessments and identify client eligibility.
- Coordinate intake logistics and provide program guidance.
- Liaise with community resources and internal teams.
- Complete administrative tasks such as scheduling, form completion, and data entry
- Identify trends, track services, and assist with continuous quality improvements
- Participate in training and program development as needed

**What You Bring to the Role**:

- Bachelor’s in Social Work (BSW) or Social Services diploma
- New grads with some social services or customer service experience encouraged to apply
- Knowledge of the London, ON area
- Exceptional communication, client service, and coordination skills
- Ability to adapt to changing demands
- Culturally competent and comfortable working with vulnerable populations
- Familiarity with social work support programs in the London, ON area is an asset

**Why Join Us**:

- Gain valuable Social Work/Social Service Work experience to launch your career as a new graduate.
- Regular Peer Mentorship & Training to help support your career growth.
- Career growth opportunities
- Tuition reimbursement and coaching
- Inclusive and supportive culture with meaningful work
- Full benefits (health, dental, vision, paramedical) after 6 months
- Pension plan eligibility after 1 year of employment

**Job Types**: Full-time, Permanent

Pay: $44,000.00-$47,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- London, ON (N6A): reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience working/volunteering in a customer/client-facing position? (call centre, retail, front desk, etc)?
- Are you familiar with social work support programs in London, ON or surrounding regions?
- Are you legally allowed to work for any employer without sponsorship?

Work Location: In person

Expected start date: 2025-05-26

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