General Manager

**About us**

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels started its’ business in Yellowknife in 2000 and has had over 32 hotels and operate 6 different brands in the last 21 years of business, making us one of the larger independent hotel chains in Western Canada. We have almost 2000 guest rooms and over 100,000 square feet of meeting space. We are also an award-winning hotel chain with awards like Employer of Choice and a few locations are COR certified. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

**The Destination**

The Northwest Territories is so many things. It's the start of a journey. An attitude. A destination like no other. It is a place from the pages of history. A place that still lives free and wild. Big and big-hearted. Full of adventure and discovery. And more accessible than you think. It is endless waters and unmatched landscapes. The Northwest Territories is the last corner of North America to be tamed - home to the biggest and deepest lakes, the highest waterfalls, the fabled Northwest Passage, the forbidding Barrenlands and so much more. The Northwest Territories is the best place on Earth to witness the cavorting Aurora and the midnight sun. In summer, it's downright toasty. In winter, it is a new experience, with sundogs, moonbows, trees frosted in glitter, and roads made out of ice.

It is an immense land here for you to explore. It is waiting for you.

**The Position**

Reporting to the Corporate Director of Operations, the General Manager is responsible for managing the day-to-day operation of our Nova Inn Inuvik. This is accomplished though budgeting & financial management, maintaining cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.

Provide leadership in service and innovation while providing a working environment that fosters career growth and development for our team members.

**Operations**:

- Manage all sources of revenue to include rooms, and others. Focus would be on securing new business while maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations
- Promote hotel’s policies and philosophies to employees and guests through direct and indirect interaction
- Responsible for the development and execution of business plans, including sales plans.
- Develop, prepare, execute and achieve financial goals.
- Ensure full compliance with all regulatory and statutory regulations and requirements, including but not limited to: health, liquor, gaming, environmental and fire code regulations. Maintain up to date on all changes to regulatory requirements affecting hotel operations.
- Represent the hotel in appropriate hotel, tourism and business associations.

**Financial**:

- Reviews and analyzes monthly financial and operating metric results and works in collaboration with teams to achiever KPIs; net operating income, RevPAR index, guest satisfaction, associate inspections, capital execution and sustainability.
- Ensure that all appropriate systems and controls are in place to produce accurate monthly financial reports and knows at all times where the hotel stands against budget
- Creates annual budget with the Corporate Director of Operations and mentor the Management Team on their performance throughout the year.
- Possess a strong knowledge GOP, NOI and forecasting.

**EDUCATION AND QUALIFICATIONS**:

- Minimum of 3 years of progressive management experience in Hospitality
- Knowledge of Rooms Division Operations and Sales
- Displays a positive attitude, maintains enthusiasm, celebrates success.
- Strong written and verbal communication skills in English
- Strategic thinker and able to help develop and support the overall business plan.
- Ability to deliver consistently outstanding customer service
- Ability to establish and maintain strong and effective relationships with all key corporate disciplines and the team.
- Fast paced and may require standing, walking or remaining on feet the entire day depending on business levels.
- Goals and standards focused, both personally and for the Team.
- Effective problem solver who finds solutions that are beneficial to the guests, associates and the organization.
- Flexible and energetic with the ability to work under pressure.
- Intermittent business travel will be required.