Customer Service Specialist

2 days ago

Markham, Canada Asus Computer International Full time

ASUS has long been at the forefront of the information technology industry and although the company started as a humble motherboard manufacturer with only a handful of employees, it is now a dominant player in the global market and employs over 17,000 people in 50 countries around the world. ASUS makes products in almost every conceivable category of information technology, including PC components and peripherals, desktops, notebooks, tablets, servers, and smartphones.

ASUS innovation continues to be recognized by prestigious international media organizations, and our products are consistently acknowledged with CES Innovation, if Design, Good Design, and Red Dot awards. Inspired by the In Search of Incredible brand spirit, ASUS is world-renowned for continuously reimagining today’s technologies for tomorrow, garners more than 11 awards every day for quality, innovation and design, and is ranked among Fortune’s World’s Most Admired Companies.

**Job Title**: Customer Service Specialist (Temporary)

**Principal Duties and Responsibilities**:

- Response to and follow up on service tickets/cases in a timely manner.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Solve problems that can be unstructured and may require conceptual thinking skills.
- Offer solutions to issues that are non-standard/non-routine and may require extensive clarification.
- May use multiple service systems to perform daily tasks
- Maintain broad and in-depth knowledge of products and services.
- Create and maintain all necessary case documentation and follow-up

**Required Personality Experience**
- Excellent interpersonal communication skills and telephone manner - written and verbal
- Consistent and positive “can-do” attitude and initiative
- Focus, attention to detail and dedication to the task on hand
- Meet customer requirements through first contact resolution.
- Proven time management, multi-task, and organizational skills
- Proven track record of problem solving skills
- Friendly, positive personality that thrives in a team environment
- Ability to work independently under mínimal supervision
- Ability to maintain customer satisfaction and effectively manage client expectations
- A love for all things technology

**Preferred Technical & Professional Experience**
- Windows operating systems
- Microsoft Office
- Android devices
- PC hardware, printers, displays
- Client PC connectivity - Ethernet, TCP/IP
- Active Directory, basic networking, data storage
- Receptionist experience is preferred.
- 1+ years of progressive customer service experience in Professional Service
- organization with working knowledge of customer service methodologies and help desk environment/software.

**Education**

College Diploma or above (preferred)

**Application

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