Payment Assessor

**Job Summary (external)**:
As a Payment Assessor, you’ll play a key role in ensuring workers receive the wage replacement benefits they're entitled to after a workplace injury.. Using your keen attention to detail and strong knowledge of policies and legislation, you'll review complex wage information to ensure accurate, timely payments. Join a supportive team where collaboration is valued and your contributions truly make a difference.

**Job Duties**:
Gathers, assembles, reviews, develops and assesses information to establish and issue payments on accepted claim files. Contacts employers, injured workers and insurance companies, and consults with the Adjudicator/Case Manager to clarify payment related issues before benefits are processed.

Reviews and performs routine and complex calculations to confirm initial wage loss, ongoing entitlement and the following adjustments if required: overpayments, garnishee orders, Shelter Rebate entitlements, benefit adjustments (eg. Apprentice, Volunteer or Youthful Worker), annuities and average earnings and issue payments/establish collections when appropriate.

Reads, interprets and applies applicable legislation (WC Act, EI, CRA, etc.), policies, financial statements and income tax returns to determine correct benefit rates.

Communicates in a timely and effective manner with injured workers or their representatives, employers, worker advisors, lawyers and unions to obtain/provide information, respond to inquiries and explain calculations.

Sets up regular cyclical payments of Claims and Rehabilitation files.

Acts as a technical resource to share payment calculation information with other Compensation Services staff and Managers.

Participates in payment related meetings.

Performs other related duties as assigned.

**Qualifications**:
Two (2) year post secondary diploma in Business Administration or a related discipline

Minimum one (1) year related experience in a similar environment making decisions based on a defined set of criteria (i.e.: policies and procedures)

Ability to use a personal computer and software in a Windows environment

Aptitude for mathematics, problem solving and detailed accurate work

Ability to obtain, assess and evaluate information to perform calculations

Ability to communicate effectively, both verbally and in writing

Ability to organize and prioritize workload

Ability to work under pressure to tight deadlines

Ability to work effectively both independently and as part of a team

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

**Competencies (internal only)**:
Essential:
Technical/Professional Knowledge
Client Service Orientation
Analysis/Problem Assessment
Quality Orientation
Planning, Organizing and Follow Up
Teamwork
Interpersonal Communication

Important:
Impact

**Additional Information (internal)**:
3 permanent positions and 1 term position + eligibility list

Work from home suitability level: High

Please note that this position will begin on November 3, 2025 with a 6 week training class. Hours of work during the training period are 8:30 a.m.4:30 p.m. Participation in Compressed Work Week, Additional Day Off (ADO), or a Flexible Work Hours schedule will be suspended during a training class and no extended vacation time will be permitted.

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

**Additional Information (external)**:
Salary range: $58,786 - $75,684

There is a combination of permanent and term positions available.

Please note that this position will begin on November 3, 2025 with a 6 week training class. During the period of your training, you will not be eligible to take vacation and hours of work will be Monday to Friday, 8:30 a.m. - 4:30 p.m.

Ability to communicate proficiently in both official languages (English & French) is an asset.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

**Job Summary (internal)**:
The Payment Assessor is responsible for gathering information and establishing all wage loss benefit rates for WCB claims according to existing policies, procedures and the Workers Compensation Act.