Customer Success Representative

3 days ago

Montréal, Canada LGM Financial Services Inc. Full time

Are you a customer-focused bilingual “Superstar” who has a passion for service excellence? Are you driven by supporting others and acting as a voice of the customer and enjoy working in a fast paced contact center? Are you passionate about giving back to your community and eager to find like-minded colleagues? Do you want to work for an established and successful company that supports you in growing your career while offering great perks and benefits from day one? Come join our Customer Experience family. **The job**: The Customer Success Representative is responsible for providing exceptional and best-in-class service and successful outcomes for all LGM customers (dealership staff, consumers/contract holders and third parties). Offering customer-centric support across LGM Products, Policy Management and Administration processes, Online Tools and Sales activities (dealer/inside sales and renewals), the Customer Success Representative plays an important role in helping to uphold LGM’s Service Level Agreements and departmental Key Performance Indicators. **The perks**: Competitive compensation package including. RRSP (requires no matching from you) Vehicle incentives of up to $300 per month towards a vehicle (for one of the brands we represent) 100% Company paid benefits plus $600 towards Health & Wellness. 4 paid days for volunteer/giving back efforts. And more About LGM LGM is one of Canada’s Best Managed Companies and a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and leading training solutions and has partnerships with leading brands including BMW/MINI, Kia, Mazda, Hyundai, Volvo, Jaguar/Land Rover and Mitsubishi Motors. Êtes-vous un "Superstar" bilingue qui est attentif aux besoins de vos clients et qui est passionné par le service de qualité? Aimez-vous aider les autres, être la voix du client et travailler dans un centre de contact au rythme accéléré? Cherchez-vous un environnement de travail dynamique qui vous encouragera à apprendre et à réussir? Êtes-vous passionné par la contribution à la communauté et souhaitez trouver des collègues qui partagent les mêmes valeurs? Souhaitez-vous travailler pour une entreprise établie et florissante qui vous aidera à développer votre carrière tout en vous offrant des avantages et des bénéfices dès le premier jour? Venez vous joindre à la famille de l'Expérience client **Les avantages** Un régime de rémunération compétitif incluant: REER (ne nécessite aucune contrepartie de votre part) Une prime à l'achat d'un véhicule pouvant aller jusqu'à 300 $ par mois (pour les marques que nous représentons) 100 % des avantages sociaux payés par l'entreprise et 600 $ pour la santé et le bien-être 4 jours payés pour les activités de bénévolat Et bien plus encore **À propos de LGM** LGM est l'une des Sociétés les mieux gérées du Canada et un leader national dans la prestation de services de garanties, de financement et d'assurance à l'industrie automobile canadienne. Depuis 1998, LGM fournit avec succès des produits de qualité et mène des programmes de formation avancés. LGM a ainsi établi des partenariats avec les plus grandes marques, notamment BMW/MINI, Kia, Mazda, Hyundai, Volvo, Jaguar/Land Rover et Mitsubishi Motors. **Required Skills**: Required Experience

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