Parts Manager

Drive for Excellence

With the largest **Mercedes-Benz** inventory in Niagara, Performance Mercedes-Benz is an award winning star dealer. With over 150 in-stock vehicles to explore, we showcase the number one luxury manufacturer in Canada.

**Performance Mercedes** is currently seeking an experienced and organized **Parts Manager** to join their dynamic team.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great** **Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**: We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Establish and maintain good relationships with customers and to exceed their expectations.
- Maintain proper parts inventory levels.
- Prepare an annual operating budget, goals and objectives for the Parts Department and monitor the department's performance.
- Hire and train employees for the parts departments.
- Work with assistant managers and supervisors to improve profitability and efficiency.
- Knowledge of automotive systems.
- Ensure that adequate staff is available to handle the expected customer demand.
- Handle all customer complaints on a timely basis.
- Create and maintain a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
- Create dealership parts and pricing policies for approval by the General Manager.
- Ensure that parts inventory is maintained and organized.
- Ensure that all parts are delivered and received to both customers and other dealers.
- Ability to establish and control inventory systems.
- Knowledge of and ability to interpret inventory reports.
- Knowledge of parts pricing procedures.
- Knowledge of new models, based on technical service bulletins and surveys.
- Conduct monthly meetings with department employees to discuss activities and problems of mutual interest.
- Grow revenue and profitability.
- Report performance goals and achievements on a regular basis.
- Review the previous month’s sales/profit to determine where improvements can be made.
- Coordinate with the Service Manager and the Body Shop Manager to ensure the availability of parts.
- Maintain the profitability of the Parts Department while controlling expenses and maintaining customer satisfaction.
- Establish and enforce product-knowledge standards.
- Actively support, encourage, and motivate sales personnel daily to maintain high morale.
- Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
- Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).
- Understand and comply with all federal, provincial and local regulations that affect service operations, such as the Occupational Health and Safety Act (OHSA), waste disposal regulations, etc.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- 5-10 years of dealer experience in an automotive environment.
- 3-5 years of management experience in the automotive industry.
- German luxury brand experience is an asset
- Previous experience as a Parts Manager or an Assistant Parts Manager is considered an asset.
- Strong communication skills are required to work with customers, employees and vendors.
- Required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
- Strong knowledge of parts and inventory systems is required for this role.
- ADP Dealer Software experience is an asset.
- CDK experience preferred.
- Highly organized, detail oriented, and able to thrive in a fast paced, changing environment.
- Strong inventory management skills with the desire to grow our business and create a great customer experience.
- Must have a valid Ontario Driver's License and good driving record.
- Ability to support the organization’s goals and objectives.
- Excellent interpersonal and team building skills.
- Demonstrate effective verbal, listening, and written communication skills.
- Attention to detail and ability to maintain a high level of accuracy.
- Exceptio