Crossing Guard Field Supervisor

**Job Purpose**

To work with the OSC to ensure the high quality of services of its School Crossing Guards (SCG) program within the City of Brockville, by assisting the OSC Head Quarters Team with site visits, incident follow up procedures, and training support during the school year (September - June).

**Location**: Brockville, ON

**Primary Duties and Responsibilities**

The **Field Supervisors** will provide necessary duties in “the field” at intersections throughout the City of Brockville in support of the OSC’s School Crossing Guard (SCG) program. They will be responsible for quality assurance of the School Crossing Guards, ensuring that School Crossing Guards are present for all required shifts and are following correct techniques and procedures. The Field Supervisors will be responsible for building relationships with schools within their area to develop a form of communication, shift updates, and other requests for changes in services. The Field Supervisors will conduct site inspections as directed and required by the Operations Manager. Field Supervisors will assist with other duties as needed.

**Responsibilities**
- Provide quality assurance of the School Crossing Guards, ensuring that School Crossing Guards are present for all required shifts, confirming the reports from the reporting system;
- Attend, as needed, site investigations when requested by the Operations Manager
- Conduct field investigation and/or assist Operations Manager with other duties associated with timely investigation of complaints and providing resolutions;
- Assist where necessary with last minute shift coverage to ensure 100% coverage re-deployment throughout the school year;

**Job Duties**
- Field Supervisors are responsible for all identified School Crossings (19 locations).
- Liaising and communicating with Crossing Guards (i.e., answering questions, listening to/addressing concerns, building rapport etc.);
- Assisting with orientation and training of new Crossing Guards when needed;
- Conducting performance reviews of all Crossing Guards quarterly;
- Performing Physical Site Inspections (i.e., Pavement marking, assessing potential hazards, and checking school zone signage, observing traffic patterns) with members of the Joint Health and Safety Committee;
- Distribution and retrieval of equipment to Crossing Guards in the field.
- Preparing and submitting reports/summaries of incident and complaint observations;
- Report safety risks and violations observed to appropriate authorities
- Providing guidance relative to compliance with policies and safety regulations and practice;
- Other duties as required.

**Salary & Hours**:

- $20/hrs
- 4 hours daily, Monday - Friday (20 hours per week) from September to June (10 month contract during the school year), with possibility of renewal for subsequent school years. Guards shifts generally run between 7:30 - 9:45 AM and 2:30 - 4:30 PM, therefore these are the times that the supervisor will be required to be on duty. Four locations have short 30 minute lunch shifts as well.
- $15/day mileage stipend

**Requirements**:

- 1-3 years of supervisory experience;
- Experience with Joint Health and Safety and/or Quality and Risk committee work considered an asset;
- Must hold a valid G driver’s license with fewer than seven demerit points and maintain a clean record;
- Must have a reliable vehicle, as local travel is required. Driving in all weather conditions is required;
- Valid CPR/First Aid Certificate;
- A home computer and cell phone are required; A tablet will be provided.

**Work Conditions**
- Accountable to work in all environmental conditions. Environmental conditions may include but are not limited to snowstorms, freezing rain, cold temperatures, rain, heat waves, humidity, hot temperatures, and dust, etc.
- Ability to dress appropriate for, and perform moderate physical labour during all weather conditions;
- Hazards associated with high traffic conditions.