Co-op Associate, Process Management

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Co-Op Associate, Process Management - Winter 2025

**Our Capital One Process Management Team.**

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

As the pioneers of Big Data in the financial industry, we thrive on using data analysis to solve complex problems and build a world class business. We offer exciting opportunities for innovation as the industry becomes increasingly focused on digital technology, and the amount of data available to ground our strategies continues to grow. With your help, we will build the next generation of banking in Canada based on customer-focused values, compelling products, and great engineering.

**Working with us**

How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a hybrid model. A hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.

At Capital One we’re committed to diversity, inclusion and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

**A day in the life of a Capital One Process Manager Co-op**

The Process Manager applies their skills to the design, management, and optimization of business processes. You will work with extended teams across the enterprise, business and tech job families to ensure that the bank’s business processes are performing optimally and that business strategies are implemented within quality, time and cost goals.

Be ready to join a community with some of the most talented people you’ve ever met, who see the customer first, and want to use their skills to make a difference. And, as a founder-led company, we’re inspired to make, break, and do good. So, let’s create something great together.

Want to learn more? Check out life at Capital One

**Responsibilities**:

- Play a key role in Capital One’s lean transformation
- Collaborate with cross-functional teams as they execute marketing, operations, and other business strategies - ensuring we deliver exceptional products and services to our customers
- Use various techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
- Check out our video job description here

**Basic Qualifications**:

- Currently enrolled in an undergraduate degree or higher from an accredited Canadian University
- Pursuing a Bachelor’s degree in Engineering, Commerce, Business Administration or a related field

**Preferred Qualifications**:

- Excellent strategic thinking, problem-solving skills and superior analytical skills
- Enjoy working in teams and collaborating with others
- Experience working and collaborating in teams

**About Capital One Canada**

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.

**MUST INCLUDE YOUR COVER LETTER, RESUME AND UNOFFICIAL TRANSCRIPT IN ONE PDF DOCUMENT IN THE ATTACHMENT SECTION WHEN YOU CREATE YOUR PROFILE TO APPLY.**

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

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