Program Manager, Retail Product Operation

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The NA Retail Operations department is responsible for delivering operational solutions that support our North America stores to deliver best in class guest experience and drive business results.
The Retail Product Operations team is responsible for creating and delivering best-in-class product and hemming operational solutions for our stores and guests. Guided by our NA Retail Operations Store Principles, we define in-store product operational processes that bring our product vision to life, drive in season sell through and maximize business results.
**a day in the life**: what you’ll do
The Program Manager leads high impact workstreams, identifies and prioritizes the 6-24-month product operations strategic roadmap in partnership with cross functional partners that aligns with our Retail Priorities. This role is responsible leading cross-functional programs by aligning stakeholders, managing risks, and ensuring timely delivery of strategic workstreams in line with organization priorities within scope and budget.
- Lead the scoping, planning, risk management, and execution of initiatives, defining program goals and deliverables that align with retail objectives, and acting as a key liaison between teams and stakeholders
- Develop and design store-ready operational programming, programming & solutions that enable lululemon stores to achieve strategic objectives
- Responsible for managing multiple cross functional projects and executing the delivery of urgent solutions to drive key NA business initiatives
- Distill complex and ambiguous challenges into validated problem statements and lead workshops to drive ideation and journey mapping
- Sustainment and continuous improvement through measurement, reflection, and iteration of product programs year over year
- Lead and influence functional and cross-functional teams such as Merchandising, Planning & Allocations, Supply Chain, Fulfillment, Technology, In Store Marketing, Visual Merchandising, Brand Marketing, and vendors (other functions as required) to design and deliver integrated solutions that enable the achievement of organizational goals and objectives
- Enroll retail leadership and partners in the vision, strategies and tactics to bring programming to life; fosters deep collaboration between Retail Operations and retail leadership
- Work with the Senior Manager, Retail Product Operations on ongoing North American Retail needs, creating quick-turn solutions as needed that maximize business results while minimizing impact on the retail store teams.

qualifications
- Location: Vancouver
- Exceptional interpersonal, presentation and communication skills; ability to build relationships and collaborate
- Experience leading diverse, large-scale collaborative teams and driving objective-focused facilitation
- Experience leading in strategic programs and/or large-scale projects with proven execution skills
- Expert in project management tools including Microsoft PowerPoint, Microsoft Excel and Smartsheet
- Self-starter, proven results in creating structure and strategy
- 3+ years of strong leadership experience in retail and/or experience in functions that support product-focused departments such as merchandising, supply chain, planning, allocation, inventory management, and inventory control etc.
- Bachelor’s degree or higher in business operations or related field or equivalent experience in similar field/industry

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes
Authorization to work in Canada is required for this role.
Compensation and Benefits Package
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their