Bilingual Customer Care Representative
2 weeks ago
**About Edge**
Edge Imaging is the leading Canadian school Photography Company. Edge is made up of over 400 employees with countless years of digital capture and school photography experience. Our state-of-the-art photo lab and customer care centre are located in Burlington, Ontario. Servicing over 2,300 schools across Canada. Edge Imaging is committed to prompt, efficient, friendly service and quick turnaround times.
We proudly remain 100% Canadian owned and operated. As a result of our growing business, we are looking for a talented, dedicated and enthusiastic individual to join our team.
**The role**
The Customer Care Representative acts as a liaison between Edge and our customers to effectively solve customer inquiries, issues and complaints.
**What you will focus on**
- Handle, research and resolve customer inquiries
- Complete order and data entry accurately
- Maintain a high level of consistent customer service and professionalism for both our school/sport league administrators and students/parents.
- Fast and accurate turnaround on orders and one touch resolution
- Other duties as assigned
**What we’re looking for**
- Experience in call center or related environment preferred but not required
- Excellent communication skills, both verbal and written
- Basic computer knowledge
- Works well in a team environment
- Sound and timely decision making and composure under pressure
- Detail oriented with an ability to enter orders accurately and efficiently and deliver only the highest service to Edge’s customers in a timely manner
- Decision making and problem solving skills when taking incoming calls
- As part of the employment criteria, individuals need to meet company criminal check requirements
- Bilingual (French and English)
- Must be legally authorized to work in Canada
**What’s in it for you?**
- Paid personal days
- Casual dress code
- Fun and work hard play hard environment
**Physical requirements & work environment**
- Fast paced office environment
- Ability to sit for extensive periods of time
- Work location: Burlington, ON
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