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Parts and Service Support

3 weeks ago

Oakville, Canada Riccio Group Full time

**Position Overview**:
**Key Responsibilities**:

- Service Support_
- Dispatch and schedule service technicians for warranty calls
- Track service jobs from start to finish, following up to ensure timely resolution and customer satisfaction
- Assist in creating and maintaining service records, work order histories and reporting metrics
- Parts Coordination_
- Identify, order, receive, organize and ship parts for service jobs and customer orders
- Connect with manufacturers and suppliers to source parts and technical documentation
- Maintain accurate parts inventory and manage returns, warranty claims and shipping logistics
- Support occasional walk-in customer parts requests/sales
- Process credit card payments for parts and service transactions
- Administrative and Team Support_
- Perform administrative and reporting tasks as needed for service and parts operations
- Use QuickBooks and ServiceBox for order entry, service tracking and invoicing
- Create and manage spreadsheets and documents in Google Suite
- Provide occasional backup support for other roles during vacations or peak periods (e.g. order desk data entry)

**Preferred Qualifications**:

- 2+ years of experience in a similar role; hands-on service technician experience with dishwashers, refrigeration units, or cookware is a strong asset.
- Comfortable lifting up to 50 lbs and working in a warehouse setting when needed.
- Technically inclined and confident guiding customers through troubleshooting steps over the phone.
- Experience with QuickBooks, Google Workspace (Docs, Sheets, Gmail), and Microsoft Office Suite is an asset
- Highly organized, punctual, and self-motivated with a strong “can-do” attitude.
- Confident, professional communicator with excellent problem-solving skills.
- Ability to work both independently and as part of a small, collaborative team.
- Bilingual (English/French) is an asset but not required.

How to apply: Please submit your resume outlining your experience and interest in this role

Pay: $17.46-$45.43 per hour

Expected hours: 40 per week

Ability to commute/relocate:

- Oakville, ON L6M 2V5: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you located in the GTA?

**Location**:

- Oakville, ON L6M 2V5 (preferred)

Work Location: In person