Pt Customer Service Clerk

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:

- Reporting to the Store Manager, the Customer Service Clerk is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

**Responsibilities**:

- Acknowledge and greet customers.
- Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
- Inform customers of merchandising events, samplings, and sales, either verbally or by available written material.
- Provide information to assist customers with product selections, including inquiries to other stores and special orders.
- Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
- Process customer payment using debit, credit card, gift cards, and cash.
- Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
- Package orders using appropriate resources.
- Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store.
- Provide Controlled Entry door coverage as required. Refuse entry based on procedures.
- Handle permit requests and refunds.
- Respond and resolve customer issues. Escalate to manager as required.
- Answer phone using established protocols.
- Receive beer, stock, and store-to-store transfers ensuring invoices and credit invoices are correct. Process as required.
- Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables.
- Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
- Remove damaged or unsaleable product and advise management of product missing in a case to ensure proper accounting.
- Remove products related to quality control bulletins. Process as required.
- Prepare store-to-store transfers, licensee, vendor, and permit orders and verify accuracy.
- Prepare beer and distribution centre returns.
- Participate in regular stock counts.
- Perform activities following established safe lifting principles and procedures.
- Follow established policies and procedures for handling, receiving, and managing inventory.
- Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
- Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
- Ensure proper signage is affixed and marketing programs are set up on time.
- Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
- Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
- Maintain cleanliness/sanitization of work areas and customer contact points.
- Prepare deposits as required.
- Clean up breakage and dispose as per procedure. Process as required.
- Assist in training or providing guidance to new part-time or seasonal staff.
- Complete required courses and training.
- Accountable for making decisions regarding requests for identification (ID), and the refusal of service to minors and intoxicated individuals.
- Responsible for adhering to all policies, compliance regulations, procedures, etc.
- Reports to multiple managers (i.e. Assistant Manager(s), or Store Manager/acting manager).
- Variety of shifts, including evenings and weekends. Availability must be suitable to the operations of the business and business changes.
- Perform other related duties as assigned.

**Primary Qualifications**:

- Grade 12 (completed) preferred.
- Basic knowledge of various methods of cash handling, customer service, and computer skills.
- Basic mathematical skills.
- Excellent communication skills.
- Ability to work in a team environment.
- Ability to perform the essential physical requirements of the position.

**Secondary Qualifications**:

- A minimum of six months experience in a customer service-related industry is an asset.
- Bilingual French/English language skills are an asset.
- Certificate in Marketing, Sales or Business Administration is an asset.
- **All Manitoba